Managing hundreds of fleet vehicles demands speed, precision and efficiency
Managing hundreds of fleet vehicles on behalf of multiple customers – each with its own maintenance needs and uptime demands – can be a constant challenge for any shop performing third-party work. Coordinating schedules, staying ahead of issues, and minimizing downtime requires exceptional efficiency and organization.
Just ask Scott LaPolla, owner of South Florida Mobile Auto Repair, an on-site fleet management, maintenance, and repair company that performs extensive work directly at customer locations.
His business has experienced significant growth, thanks to a first-of-its-kind integration with VOYOLink, which uses telematics to remotely provide vehicle service data to shops.
The platform is fully integrated with Mitchell 1’s industry-leading shop management systems: Manager™ SE for automotive and light-duty truck repair, and Manager SE Truck Edition – tailored for Class 4–8 vehicles, designed to work seamlessly with TruckSeries repair information.
“VOYOLink has been a game-changer for our business,” said LaPolla. “It’s made us more proactive, more organized, and more profitable – and our customers love it.”
The advanced telematics solution delivers real-time vehicle health alerts and maintenance notifications directly into the shop management workflow. It enables connected shops to provide smarter, efficient maintenance on commercial vehicles while significantly reducing vehicle downtime.
South Florida Mobile Auto Repair oversees 400+ fleet vehicles connected with VOYO or Samsara telematics devices. The integration with telematics has not only improved customer relationships but also driven significant revenue growth.
Data-Driven Results
Mitchell 1 analysts reviewed South Florida Mobile’s data in Manager SE, comparing periods before and after the VOYOLink integration.
The results confirm that revenue per vehicle increased 30% due to an uptick in service calls and revenue per service call.
The improved productivity has enabled the shop to add two more technicians and service vehicles to handle the increased workload.
Scott LaPolla owns South Florida Mobile Auto Repair, which experienced significant growth by integrating VOYOLink with Manager SE.
Servicing Vehicles at the Point of Need
Previously, South Florida Mobile maintained fleets on a manual rotation cycle. This required frequent customer calls and limited the ability to align maintenance timing with actual vehicle usage and condition
“VOYOLink helps us service vehicles when they actually need it – not too early, not too late – and that has really boosted our revenue per vehicle,” said LaPolla. “We’re seeing more service calls, and each one is more profitable because we know exactly what needs to be done.”
The service alerts are based on real-time data, including odometer, predictive battery failure, remaining oil life, and module codes – including those that don’t trigger dash indicators. The alerts are automatically sent to the shop and posted to their Manager SE system.
Fleets can access their service data via VOYOLink or using their fleet application. Notifications are also sent by text or email – ensuring vehicles are serviced when they need attention.
With VOYOLink plus Manager SE, South Florida Mobile can now:
- Schedule services only when needed, improving technician utilization and service efficiency
- Perform more maintenance proactively, addressing issues before they become major problems
- Significantly reduce vehicle downtime, improving customer satisfaction
Seamless Shop Management Integration
VOYOLink’s integration with Manager SE is key to its effectiveness, noted LaPolla: “Manager SE handles all our billing, scheduling and tracking of alerts; whereas VOYO makes it easier to organize vehicles, see company unit numbers, and get a full view of their service alert history. Together, they make our whole operation smoother and more productive.”
The integration allows South Florida Mobile Repair to:
- Know in advance when a vehicle has upcoming preventative maintenance due
- Review and assess vehicle module codes fleet wide from a single glance without having to manually scan a vehicle
- Create a repair order in advance of a vehicle being brought into the shop to provide and confirm service quotations
- Leverage preloaded remote data to access diagnostics and wiring diagrams directly in TruckSeries or Mitchell 1’s ProDemand® repair information for autos and light trucks.
He added that it’s simple to connect VOYO with Manager SE. “You just hit the onboard button, and it’s all set up,” he said. “You start receiving all the codes and service notifications immediately in your shop management system.”
Better for Customers, Better for Business
One of the most impactful benefits of VOYOLink telematics is how it reduces the burden on fleet managers. By managing alerts, scheduling and repair approvals, South Florida Mobile ensures less downtime, fewer disruptions and smoother operations for customers’ fleets.
“Essentially, we take management off the fleet manager’s plate, making their job easier so they can focus on higher priorities,” LaPolla said. “They don’t need to shuffle vehicles between multiple shops – tire shops, transmission shops, engine repair shops and dealers. We’re more or less a one-stop shop for businesses.”
This proactive approach has strengthened customer relationships, he noted. It builds trust and demonstrates value, allowing fleet customers to focus on operations while their vehicles stay maintained.
The results speak for themselves: fewer service disruptions and higher average repair order (ARO). Overall, South Florida Mobile has seen a significant net revenue increase per vehicle, driven by smarter maintenance, more service calls and higher-value repairs.
Providing Measurable Results
For fleet maintenance shops looking to improve efficiency, reduce downtime and increase revenue, VOYOLink offers a fully integrated, data-driven solution that delivers measurable results.
Here’s how it works: VOYO connects fleet vehicles to your shop’s management system using telematics devices like VOYO and popular third-party fleet systems such as Geotab, Samsara, Matrack and Azuga. Key features include:
- Ease of Use: Connecting VOYOLink with Manager SE is simple and done in under three minutes. Fleet owners can connect to a shop with a single click.
- Huge Installed Base: Connecting popular third-party telematics systems to a shop is done in five minutes.
- Continuous Monitoring: Tracks odometer, remaining oil life, battery health, tire service schedules and manufacturer-specific module codes.
- Automated Alerts: Posts service alerts directly to Manager SE. Notifications are also available using VOYOLink text or email.
- Professional diagnostic data: VOYOLink telematics provide advanced vehicle health data, including manufacturer codes from all controllers, controller name, symptom by data, code status, and freeze frame data.
- Revenue Opportunity: Shops can serve as VOYO telematics resellers and earn recurring revenues from monthly and annual fleet subscriptions.
Click HERE to view the recorded interview with Scott LaPolla.
Getting Started
Becoming a “Connected Shop” takes less than three minutes. Simply visit www.VOYOLink.com/M1 and create an account. Once your account is created, your customers will be able to link to your shop with a single click from the VOYOLink website and alerts will be automatically posted your Manager SE system.
Connect VOYOLink to your Manager SE account today: CLICK HERE
Related Articles:
- Unlock Value with VOYOLink: Proactively Connecting Customer Vehicles to Your Auto Repair Shop
- Connect More Customers to Your Manager SE System with VOYO Telematics Devices
- Mitchell 1 Integrates VOYOLink Connected Car Platform with Shop Management Software
