SureTrack Community Now Integrated with ProDemand Repair Information

Mitchell 1 has enhanced the search engine in its award-winning auto repair information system, ProDemand®, to deliver relevant information from its interactive community of users, along with OEM-sourced content and SureTrack® real-world insights.

“This powerful new feature allows technicians to easily find community questions and answers, as well as solutions related to the vehicle in their bay,” said Gary Hixson, marketing manager for ProDemand. “This offers additional real-world insight that technicians can use to reach an accurate diagnosis and complete the repair more efficiently.”

When a technician types in a code, component or symptom into ProDemand, the software’s advanced 1Search Plus search feature now delivers related community trends to the search results screen along with OEM information and SureTrack Real Fixes for the selected vehicle. The trends include posted questions with answers or posted fixes based on discussion threads in the SureTrack Community module in ProDemand.

The SureTrack Community includes over 10 years of posted fixes and community discussion.

In addition, the Community module has a new, default filter that allows technicians to view only the community threads that are related to the current vehicle. When navigating to Community, technicians first see threads related to the vehicle they are working on, but can toggle to All Vehicles to get a view of community threads for all year-make-models.

ProDemand provides complete OEM repair, estimating and maintenance information and exclusive real-world industry insights in a single lookup to help technicians repair vehicle more efficiently. 1Search Plus returns information in a user-friendly graphical “card” layout aligned with the way technicians think about diagnosis and repair. Key features include expert-based Real Fixes, ADAS quick reference, scalable color wiring diagrams, the latest TSBs, common repair procedures, Top 10 Repairs dashboard and integrated estimating with the Mitchell 1 ManagerSE shop management system.