ManagerSE Truck Edition Updated with Built-inText Messaging Capability

Mitchell 1 continues to enhance its industry-leading truck repair shop productivity solutions by introducing text messaging features in its Manager SE Truck Edition shop management system for Class 4-8 trucks. .

The latest release of Manager SE Truck Edition introduces a new MessageCenter option with integrated two-way texting. Shops have the choice of building their own text templates for orders, appointments and revisions, or writing “on-the-fly” text messages to customers when needed.

Additional enhancements in Truck Edition include expanded report options, with a variety of new high-value reports to help shops in a number of different aspects of the business:

  • Client – customer birthdays, possible customer duplicates
  • Accounting – invoice income distribution, category profit – custom list
  • Management – sub estimates by date range (revisions)
  • Inventory – detailed inventory, tire physical count, tire sales summary by date range, etc.
  • Follow up – export recommendations by date range
  • Tech worksheet – technician worksheet with history

“We’ve seen the popularity of text messaging grow in recent years to where it has become a key communication method, so Mitchell 1 responded to our customers’ requests to incorporate a text messaging feature into our Manager SE Truck Edition shop management system,” said Ben Johnson, director of product management, Mitchell 1. “With this new feature, truck repair shops can easily connect with their customers before, during and after the service or repair.”

Manager SE Truck Edition leverages Mitchell 1’s 20-plus years of expertise in developing shop management solutions, and delivers a complete system to help businesses that service commercial trucks streamline repair processes, improve communication inside the shop, engage with customers, track performance, and increase revenue per repair order. Manager SE Truck Edition integrates seamlessly with Mitchell 1’s TruckSeries truck repair information, for the first time giving independent truck repair shops immediate access to repair information, trouble code diagnostic procedures, labor estimating and management tools on one platform.