Shop Connection Blog

Do you know how most consumers go about finding a new automotive repair shop? The latest SureCritic survey asks consumers about the influence of consumer reviews on that process. What if we told you 90% of consumers rely on consumer reviews when deciding where to service their vehicle – would that matter to your business success? You better believe it! This three-part blog post will explore what your online review reputation may be saying to your potential customers and how to take control of the message.
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Most mechanics want to resist the urge to just swap parts when presented with a diagnostic code and instead do the diagnostic work to find the actual cause. SureTrack community member locustpoint had a PT Cruiser in their shop that was pulsing when driving and had a code P0339 for the crankshaft sensor. Testing showed the sensor to be good. They posed the question to the community, and with the help of fellow community member Ericsautomotive and others, they were able to resolve the issue quickly.
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Mitchell 1 provides TPMS information to Modern Tire Dealer, an award-winning publication that writes editorial content geared to independent tire dealers. We’re sharing this content in our blog, with a link to the Modern Tire Dealer website where you can read the article in full. The TPMS information in this article may also be accessed in the reset procedures tab in our ProDemand® auto repair information software, along with other important reset procedure data for the selected vehicle
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The aftermarket is all abuzz about electrification and BEVs - battery electric vehicles. Because of that buzz we recently sponsored a free webinar with PTEN Magazine on the topic:  “The Electrification of Vehicles: Roadmap to the Electric Car.” Ben, Johnson, director of product management for Mitchell 1, was the presenter and dove into the current state and future of the auto industry and shared insights into the complexities of repairing and maintaining electric vehicles. Here are some of the post-webinar questions from attendees and the answers provided by Ben himself.
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Marketing and promoting your auto repair shop can be quite a daunting task at first glance, but even small and manageable steps can make a large  positive impact on your shop’s business. Here are 5 easy tips that can help you take your shop’s marketing efforts from 1^st gear to 5^th in record time!
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When a vibration is felt coming from the truck, a component, or more likely multiple components, are experiencing a start-stop-start of varying amplitude. Diagnosing those vibrations isn’t always a pleasurable experience, but with Mitchell 1’s TruckSeries by your side you can help bring some fun back into it. Learn more about how TruckSeries can help you here.
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When a customer brings you their car but leaves out a critical detail, either on purpose or not, it can wreak havoc on your diagnosis. SureTrack community member DYERDAD had a Pontiac Bonneville in their shop that was running poorly and they checked everything that could have been the obvious cause. What they didn't know from the customer could have saved a lot of time and frustration. They posed the question to the community, and with the help of fellow community member DAG1365 and others, they were able to resolve the issue quickly.
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