Text Messaging
STRENGTHEN CONNECTIONS WITH TEXT MESSAGING
In today’s fast-paced world of auto repair, text messaging has become a powerful tool to connect with customers, streamline appointment scheduling, and provide timely service updates.
SocialCRM takes the power of text messaging to the next level with all-new modern templates and an easy-to-use platform that integrates seamlessly with Manager™ SE shop management software.
With SocialCRM, shops can effortlessly send appointment reminders, promotional messages and status updates, helping build stronger relationships and ensuring customers stay informed.
KEY FEATURES
SocialCRM Texting features include:
- The SocialCRM texting module
- Automated and manual texting consent emails
- Pre-set text campaign templates
- Highly personalized messages to custom solicitation lists
- Text message preview and sample text verification
- Pre-scheduled text campaigns up to one week in the future
- Real-time notifications of text responses
- Real-time notifications when new subscribers consent
Automated Texting
In addition to text marketing campaigns, SocialCRM will help you send automated reminders and thank-you texts to help keep your customers engaged through ongoing, personalized messages from your shop.
- The Pre-Visit appointment text message reminds customers of their upcoming appointments, pulled directly from your Manager SE shop management system.
- The Post-Visit thank-you text shows customer some gratitude after their recent visit. It also includes an invitation link to share their great experience with others by writing a review about your shop.
Real-Time Notifications
The Text Messaging feature not only streamlines your customer communication efforts, but it’s quick and easy to set up. Simply add your customer’s cell phone number to Manager SE to start communicating directly with your customers. Every time a customer responds to a text message, you'll receive an email or text notification. You can respond back via your phone or SocialCRM dashboard to keep the communication flowing in a timely manner.
Text marketing requires documented prior consent by the recipient. The SocialCRM texting service will contact your customers by email. When they click the link in the email and agree to the promotional texting terms, they become a part of your texting subscriber list.
WE'VE GOT YOU COVERED:
3 SERVICE LEVELS TO CHOOSE FROM
SocialCRM
Boost customer retention with engagement services designed to help you manage, automate and track customer interactions seamlessly.
LocalSearch
Attract new customers in the digital space with a professional website and Google search optimization tools to rank higher in local searches.
Google Ads
Elevate your online marketing efforts with targeted Google Ads that connect you with customers actively searching for auto repair services.
