Customer Reviews
REVIEWS = HIGHER SEARCH VISIBILITY & ENGAGEMENT
Authentic, verified reviews not only build trust and credibility but also help improve your search engine rankings. SocialCRM automatically verifies that these reviews are genuine.
Your shop management software can track these customer transactions, as the unique link provided in the thank-you email you send to each customer is specific to your shop and the individual transaction.
This ensures that your reviews are automatically validated and receive the stamp of approval from our partner, SureCritic.com, a leading provider of verified online customer reviews.
KEY FEATURES
If you are missing email addresses for some of your customers but would like to have them review your business online, SocialCRM’s phone review service can help. Our professional survey agents will contact your customers by telephone on your shop’s behalf to collect reviews which are then posted to your SureCritic review page.
SocialCRM provides you with automatic feedback when your shop receives a low consumer review, giving you the chance to address the issue and improve your reputation. Customers who rate your shop three stars or less are invited to provide additional details through a brief survey. This feedback helps you respond in real time, and can be shared with staff to enhance performance and processes.
With SocialCRM's integration with Manager™ SE, you'll receive automatic notifications in your shop management system whenever your business gets a new consumer review. Simply click the "SocialCRM Reports" button in Manager SE to view reviews and access details, including marketing touch points by vehicle, corresponding invoices, customer vehicle ownership verification and email address information.
Increase the search relevancy of your SureCritic review page even more by adding a detailed description of your shop and applying service categories your shop performs.
Your customer review data and Google Business Page content are optimized and indexed by all major search engines. We create a unique URL for each review, ensuring maximum visibility.
You can log in and follow up on any review. If a customer gives you a low rating, SureCritic’s ReScore feature offers a process to improve your rating.
This feature lets you address the customer's concern and request a revised review based on the service and resolution provided. It's another way to proactively manage your shop's reputation.
You’ll get an automatic email notification when you receive a low score. This allows you to respond to your customer’s concern and resolve the issue in a timely manner. You'll have the opportunity to improve their satisfaction and rating of your shop.
The Social Engage feature helps convert your customers into advocates for your business. After your customer completes their SureCritic review, they are presented with options to create a Google review and/or share their SureCritic review with friends and family. This will amplify their positive experience across numerous social media platforms.
WE'VE GOT YOU COVERED:
3 SERVICE LEVELS TO CHOOSE FROM
SocialCRM
Boost customer retention with engagement services designed to help you manage, automate and track customer interactions seamlessly.
LocalSearch
Attract new customers in the digital space with a professional website and Google search optimization tools to rank higher in local searches.
Google Ads
Elevate your online marketing efforts with targeted Google Ads that connect you with customers actively searching for auto repair services.
