Make the Connection
Mitchell 1 SocialCRM is integrated with the Mitchell 1 Manager™ SE shop management system to power up your engagement and communication with customers. SocialCRM delivers notifications from within Manager SE, providing valuable consumer details and review feedback at your fingertips. You get a visual notification when the consumer in front of you has given your business a consumer review, and other valuable data such as the consumer’s lifetime revenue by vehicle.
Customer Insight Reporting
The tight integration of SocialCRM with Manager SE allows you to immediately access reports with customer details like marketing touch points by vehicle, corresponding invoices and reviews for specific customers, verification of vehicles owned, and customer e-mail address information.
Just click the “SocialCRM Reports” button in Manager SE to see the customer detail and reviews. It’s quick and easy to see SocialCRM marketing results, including a notification star when a new consumer review is created. Having these details helps you establish a deeper relationship with your customers through effective communication, which in turn will allow you to leverage those relationships to grow your business through word-of-mouth marketing.
No other shop marketing service offers the ability to automatically send targeted communications between service visits, while also providing information to build better relationships at the front counter. You can bet your customers will be impressed when you not only remember their name but also thank them for their positive review.
Consumer Review Alerts
With SocialCRM integrated with Manager SE, you will be notified automatically every time your business receives a new consumer review. Just click the “SocialCRM Reports” button in Manager SE to see the reviews and access details about the customer’s history with your shop.
Key features of the one-click integration between SocialCRM and Manager SE include:
- Real-time notification of new consumer reviews
- Ability to respond to or share a review quickly
- Roll-over text in Manager SE shows consumer review stars
- Dashboard of results
- Customer Detail screen listing all communications sent to consumer
- Customer Detail screen with lifetime consumer and per vehicle value