MANAGER SE INSIGHTS
ONE-STOP MARKETING & MANAGEMENT SOLUTION
SocialCRM is tightly integrated with Manager™ SE, the industry-leading shop management system. This powerful combo allows shop professionals to manage marketing, customer engagement and business operations all in one place.
Manager SE simplifies your workflows – from estimates through invoices – and provides real-time access to customer insights, business reports, streamlined appointment scheduling, digital parts catalogs, and much more.
The one-click integration between your shop management and marketing platforms improves efficiency and eliminates the hassle of juggling between multiple systems.
KEY FEATURES
With the Online Appointment request feature, your customers have three options to request an appointment at their convenience. They can submit an appointment request on your shop’s website, from an email you sent to them or from their personal ‘’Owner Auto Site” vehicle history website.
Here’s how it works:
- A customer submits an appointment request located on a LocalSearch website or an email they received from your shop.
- Once submitted, the request is automatically delivered to the Manager™ SE system with an alert that a new request has arrived.
- The system recognizes existing customers and integrates their request with their account record in your database; no need for a manual lookup.
- You can review the request and accept or decline based upon availability.
- When accepted, the confirmed request is added to your shop’s schedule and the system automatically sends a text or email to the customer to verify the appointment.
- Your customer is also notified if the appointment is declined and they are prompted to call the shop to schedule the appointment.
The tight integration of SocialCRM with Manager SE allows you to immediately access reports with customer details like marketing touch points by vehicle, corresponding invoices and reviews for specific customers, verification of a vehicle's owner, and customer email address information.
Just click the “SocialCRM Reports” button in Manager SE to see the customer detail and reviews. It’s quick and easy to see SocialCRM marketing results, including a notification star when a new consumer review is created.
No other shop marketing service offers the ability to automatically send targeted communications between service visits, while also providing information to build better relationships at the front counter.
With SocialCRM integrated with Manager SE, you will be notified automatically every time your business receives a new consumer review. Just click the “SocialCRM Reports” button in Manager SE to see the reviews and access details about the customer’s history with your shop.
Key features of the tight integration between SocialCRM and Manager SE include:
- Real-time notification of new consumer reviews
- Ability to respond to or share a review quickly
- Roll-over text in Manager SE shows consumer review stars
- Dashboard of marketing performance
- Customer Detail screen listing all communications sent to consumer
- Customer Detail screen with lifetime consumer and per vehicle value
WE'VE GOT YOU COVERED:
3 SERVICE LEVELS TO CHOOSE FROM
SocialCRM
Boost customer retention with engagement services designed to help you manage, automate and track customer interactions seamlessly.
LocalSearch
Attract new customers in the digital space with a professional website and Google search optimization tools to rank higher in local searches.
Google Ads
Elevate your online marketing efforts with targeted Google Ads that connect you with customers actively searching for auto repair services.
