The MessageCenter feature seamlessly integrates two-way texting directly into the Manager SE shop management system, allowing shops to communicate effortlessly with customers before, during, and after a service or repair. This built-in solution eliminates the need for external third-party texting platforms, keeping all customer interactions centralized within the shop’s workflow.
With MessageCenter, shops can send appointment reminders, service updates and approvals, ensuring customers stay informed and engaged throughout the repair process. Unlike standalone texting tools, MessageCenter actively alerts users to unread messages in real time while they work within Manager SE, reducing the risk of missed communications. Since users never have to switch between different platforms, they can maintain efficiency and focus on delivering excellent service without disruption.
By streamlining communication and improving response times, MessageCenter enhances customer satisfaction and shop productivity, making it an essential tool for modern automotive repair businesses.
Key features that will help you increase efficiency:
- Text messaging directly from Manager SE Work-In-Progress, Order, Revision or Appointment Editor screens
- Unique, dedicated texting number (with area code) for each shop
- Flexibility to send on-the-fly text messages or create and use custom templates
- Conversations with customers (text threads) are saved for later review
