We’re Taking Your Auto Shop Marketing to the Next Level!

We’re excited to tell you about some powerful new features in the SocialCRM marketing service that will help you grow your auto repair business. The latest release of SocialCRM incorporates many of the enhancements you’ve been asking for – like text messaging!

Text Your Customers and Build Engagement

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With text messaging, you can enhance your auto repair shop marketing efforts and engage with your customers using their preferred method of communication.  We make it super easy – and even better, text messaging is included with your SocialCRM service at no additional cost.

  • A pre-visit appointment reminder text will be sent once a scheduled appointment is detected in Manager SE and will be sent one day in advance of the scheduled appointment date.
  • An automated post-visit thank-you text will be sent after a closed invoice is detected in the Manager™ SE shop management system. The message includes an invitation and link to share their great experience at your shop with others by writing a review.

Text Response: Every time a customer responds to a text message from your shop, you receive an email notification and can respond back directly from your SocialCRM dashboard to keep the communication flowing in a timely manner.

The latest SocialCRM release also includes:

Updated Reporting Dashboard

You’ll also notice a new look and feel in the SocialCRM reporting dashboard, along with some great new features. The first thing you see are links to the SocialCRM ShopConnection blog posts, offering the latest expert marketing tips from the SocialCRM team.

Enhanced reporting includes a weekly reporting email delivering your shop’s critical success metrics. Track your shop’s KPIs to ensure your marketing efforts are producing maximum results:

  • KPI report with real-time data
  • KPI report with direct deep-links to online content

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Custom Domain Email Addresses

Give your business a professional upgrade with a custom domain email address to match your LocalSearch website domain — and send the message that your auto repair shop is a professional, well-established business. This add-on feature turns your email address into a valuable tool to market your shop. To learn more, give us a call at 888-724-6742 Ex. 2115 or contact your local Mitchell 1 representative at mitchellrep.com.


About the Author

Marcus Mackell

Marcus Mackell is the Director of Mitchell 1's SocialCRM shop marketing product line. He joined the company in 2003 and has been in the automotive social media & retention business for over 17 years.