Shop Connection Blog

Most of us have been on the customer side reading those fateful words for something where we know a problem exists. The frustration increases to monumental proportions when the problem is a blaring fault code indicator light on the instrument panel, yet still no concrete problem can be located. For technicians, the experience is nothing to celebrate either. Let’s face it, we all have better things to do besides taking the truck into the shop or spending time trying to re-create a problem. Let’s take a look at four basic steps that can help to more accurately and efficiently diagnose and resolve fault code issues.
Read More

Hybrids have been on the road for almost 20 years now and have become quite a large segment of all the cars currently on the road. Every shop is going to deal with maintaining hybrid cars at some point, why not join in now? This blog post summarizes some key points that you might find very helpful when it comes to repairing any customer vehicles.
Read More

Looking for pre-1960s auto repair information? Mitchell 1 has a library of printed service manuals dating back to the start of the automotive industry. Here's how you get access to that information.
Read More

It’s safe to say that most shops would admit that working with customers is an everyday challenge – period. Even when things go right, challenging customer personalities and attitudes will still exist. And in the end some customers will leave no matter what. Here are some tips from our Social CRM marketing experts on why your customers will leave and what you can do about it.
Read More

Mitchell 1 provides TPMS information to Modern Tire Dealer, an award-winning publication that writes editorial content geared to independent tire dealers. We’re sharing this content in our blog, with a link to the Modern Tire Dealer website where you can read the article in full. The TPMS information in this article may also be accessed in either the TPMS or the reset procedures quick link in our ProDemand® auto repair information software, along with other important reset procedure data for the selected vehicle.
Read More

Simply put, call tracking is a way for your shop to receive important information to help you grow and market your business. It’s a valuable part of your overall auto shop marketing strategy. Read the blog post to learn more…
Read More

When all systems are operating properly, today’s newer diesel engines do not produce smoke like older diesel engines used to. The days of “rolling coal” are over, and this is a great thing for our health and the environment, too. Learn about modern day smoke tests from our knowledgeable truck pros in this latest edition of our TruckSeries blog.
Read More