Need more time in your day? Mitchell 1’s new Online Appointment feature can help!

Scheduled appointments are an important component of any successful automotive repair facility. It allows the service department to manage a shop’s capacity for work, minimize customer wait times, carryovers, comebacks and ultimately help improve overall customer satisfaction. It also helps in forecasting work resources needed for technicians to minimize their down time between fixes.


For many shops, the process of scheduling appointments can be a pain point for employees. Maybe the process is too complicated? Maybe there’s too much time commitment needed to run effectively? Well here is the good news; Mitchell 1’s SocialCRM auto repair marketing service has launched a brand new Online Appointments feature that is available for all active Manager SE shop management system customers who subscribe to the SocialCRM digital marketing service.

This new feature streamlines the appointment request workflow and makes it quicker and easier for customers to schedule appointments for maintenance or repair services – without even picking up the phone!

Here’s how: Customers can request an appointment right from a SocialCRM email reminder, Owner Auto Site or your LocalSearch website and the shop will get notified automatically – in real-time – via the Manager™ SE software. With just the click of a button, the shop can approve or decline the appointment directly from their shops management system. Saving you time and money!

Want to learn more about SocialCRM and Online Appointments?
Request a FREE DEMO !

About the Author

Marcus Mackell

Marcus Mackell is the Director of Mitchell 1's SocialCRM shop marketing product line. He joined the company in 2003 and has been in the automotive social media & retention business for over 17 years.