Visit us at AAPEX & SEMA: Discover how to ‘Get in the Fastlane’ to Shop Success

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Learn How to Improve Efficiency and Customer Engagement through Every Step of the Repair

Are you ready to take your auto repair shop to the next level? Come visit us at the upcoming AAPEX and SEMA shows, Oct 31-Nov. 3 in Las Vegas, and discover how our award-winning auto repair solutions can drive your shop into the fast lane to success. Representatives will be on hand in the Mitchell 1 AAPEX booth #A2635 (Level 2) and a kiosk in Joe’s Garage (Level 1). At SEMA, Mitchell 1 will be featured in the Snap-on®  booth #32017.

Our show theme, “Your Fastlane to Shop Success,” underscores our commitment to helping shops build and maintain strong connections with customers throughout the entire repair cycle. We make this possible by helping shops “CONNECT | REPAIR | MANAGE,” starting with our marketing solutions from SocialCRM.

CONNECT: Attracting & Retaining Customers with SocialCRM

Our journey toward shop success begins with attracting customers through the door. Mitchell 1’s SocialCRM + LocalSearch marketing solutions provide you with powerful tools to create a strong online presence, increase your shop’s Google rating and enhance customer relationships.  Our dedicated marketing specialists will guide you through every step of the journey, from professional website development, automated blog and social media content to suggested review responses.

But the journey doesn’t stop there. We understand the importance of keeping customers engaged throughout the repair process. With automated text messages and emails, you can keep your customers informed about the progress of their vehicle. This not only enhances the customer experience but also builds trust and loyalty.

REPAIR: Diagnosing and Repairing Issues with ProDemand

Once you’ve attracted customers to your shop, it’s time to focus on efficiently diagnosing and repairing their vehicle’s issues. This is where ProDemand repair information comes into play.

ProDemand offers an extensive range of features designed to streamline the diagnostic and repair process. The industry-leading software delivers highly accurate diagnostic, estimating and OEM repair information– combined with over 44 million expert-based fixes – in a single lookup. Its powerful 1Search Plus feature simplifies the search for information, making it easy for your technicians to find the data they need quickly.

Mitchell 1’s industry-leading Advanced Interactive Wiring Diagrams provide a clear path for quick, accurate electric diagnosis. Additionally, with the proliferation of vehicles equipped with Advanced Driver Assistance Systems (ADAS), quick links in ProDemand provide easy access to the latest information for ADAS repairs, including calibration information, to get vehicles back on the road safely.

Finally, the ability to provide fast, accurate and profitable estimates is critical for any repair shop, and ProDemand delivers. The software suite helps you generate estimates efficiently and with confidence, providing you and your customers with clear, transparent pricing.

MANAGE: Increasing Shop Efficiency with Manager SE

The final leg of your journey toward shop success leads you to Manager SE, the industry’s leading shop management software.  This powerful tool increases shop efficiency from estimating through invoicing and beyond.

Manager SE simplifies the process of ordering parts with its comprehensive e-catalog section, which now includes multi-vendor parts catalogs. This streamlines the parts procurement process, ensuring you have the right parts at the right time, reducing downtime and improving overall efficiency.

Additionally, in our ever-evolving landscape, staying ahead is key. That’s why Manager SE now incorporates advanced features like remote shop reports so you can monitor your shop’s performance at any time, and address any issues promptly. You can also connect more customers to your Manager SE system with VOYO’s connected car technology, which enables customer vehicles to remotely send diagnostic alerts directly to your shop’s Manager SE system, improving customer service and operating efficiency.

Finally, understanding your shop’s performance is essential for continuous improvement, and Manager SE provides comprehensive data to help you do just that. You can access detailed business reports and productivity tracking for technicians, allowing you to make informed decisions that enhance your shop’s operations and profitability.

THE FASTLANE: Product Enhancements

At SEMA & AAPEX, we’ll provide hands-on demos showcasing our latest enhancements, including:

  • Manager™ SE shop management:
    • Active Recalls for All-Makes: An exclusive all-makes/active recalls feature that helps shops build better relationships with their customers by alerting them to any safety-related recalls on the vehicle.
    • Advanced Remote Reporting: Integration with a web-based reporting platform that offers real-time sales updates and performance tracking via any internet-connected device, coming soon.
  • SocialCRM shop marketing”
    • New Web Design Templates: Completely updated LocalSearch shop website templates that include modernized visuals and unique features, allowing shops to attract new customer traffic and convey their unique brand story.
    • Google Optimization Suite: A comprehensive suite of Google marketing tools designed to enhance online visibility and Google search ratings through automation and verified customer reviews to drive new business.
  • ProDemand® repair information:
    • Search Technology: Continuous advancements in our industry-leading search technology that enhance the customer experience based on their feedback and search queries. “No matter what you call it, we understand what you mean.”

Don’t miss the chance to explore our award-winning solutions and learn how they can transform your auto repair shop. Join us at the AAPEX and SEMA shows, and get in the fast lane for shop success. We look forward to seeing you there!