Shop Connection Blog

To many, the work of a repair technician may seem like magic — a broken truck goes in and comes out running. But behind every fix is a story of curiosity, grit, and lifelong learning. This blog explores what truly motivates technicians, the challenges they face, and the quiet pride they carry. As we celebrate National Technician Appreciation Week, it’s time to recognize the skill and heart behind the wrench.
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Mitchell 1 celebrates Matthew Sloan, crowned TMCSuperTech 2025 Grand Champion. At the national technician skills competition, over 120 techs showcased elite skills. Mitchell 1’s TruckSeries powered the Service Information Station, helping pros and students alike demonstrate diagnostic excellence. Discover how TruckSeries supports the future of commercial vehicle repair.
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Automotive technicians do far more than fix cars — they solve complex problems, invest in their own tools and training, and carry the weight of customer trust every day. This heartfelt tribute shines a light on the grit, skill, and pride behind the scenes. Join us in celebrating their dedication during National Technician Appreciation Week — and don’t miss your chance to enter our $200 gift card giveaway on social media!
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Mitchell 1’s Plate-to-VIN decoder feature delivers fast, accurate vehicle details with just a license plate and state. Built into ProDemand® and TruckSeries, it eliminates manual VIN entry, saves time, reduces errors, and ensures you always start repairs with the right information.
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Managing online reviews just got easier. With the new Review Insights feature and SocialCRM, shops can track customer feedback across platforms like Google and Facebook in one dashboard. Discover trends, recognize employees, and improve service—all while boosting your shop’s reputation. Learn how Review Insights turns reviews into a powerful marketing tool.
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A 2005 Chrysler 300C was towed in for a start/stall issue but revealed a deeper transmission fault. Despite clean fluid and proper levels, the car wouldn’t move in gear. Diagnosis uncovered a broken transmission dipstick tube—likely causing water intrusion. Replacing the transmission restored driveability after a frustrating cycle of trial and error.
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Check engine light on with injector circuit faults for cylinders 5 and 7—but the truck runs fine? Despite prior injector and PCM replacements, resistance readings on injectors 5 and 7 spiked when warm. Load testing confirmed the issue. Replacing both injectors resolved the fault codes, restoring full reliability.
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