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          For Autos & Light Duty Trucks

          Diagnostic, estimating, OEM repair information and exclusive expert-based fixes delivered together.

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          For Class 4-8 Trucks

          All-in-one resource for repair information, trouble code procedures and labor estimating tools.

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          MANAGER SE

          For Autos & Light Duty Trucks

          Business management tools to help you manage every aspect of your shop more efficiently and profitably.

          MANAGER SE TRUCK EDITION

          For Class 4-8 Trucks

          Shop management software designed for independent shops that service medium- to heavy-duty trucks.

        • Shop Marketing

          SOCIALCRM + LOCALSEARCH

          Digital Marketing

          SocialCRM: Retain customers with powerful digital marketing, customer engagement tools and targeted marketing promotions.

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          For Autos & Light Duty Trucks

          Automotive repair, diagnostic and estimating information.

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          For Class 4-8 Trucks

          Repair information, trouble code procedures and labor estimating.

          MANAGER SE

          For Autos & Light Duty Trucks

          Business management tools that improve shop efficiency & profitability.

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Cookies and Similar Technologies

LAST REVISED: April 15, 2025

This Cookies & Similar Technologies Policy (“CST Policy”) describes the different types of cookies and similar technologies that we use. We may change this CST Policy at any time. Please take a look at the “LAST REVISED” legend at the top of this page to see when this CST Policy was last revised. Any changes in this CST Policy will become effective when we make the revised CST Policy available on or through our websites or mobile apps.

If you have any questions, please contact us by email at DataProtectionManager@Mitchell1.com

1. WHAT ARE COOKIES AND SIMILAR TECHNOLOGIES?

Cookies are a standard feature of websites that allow us to store small amounts of data on your computer or device about your visit to our websites or mobile apps. Cookies help us learn which areas are useful and which areas need improvement. We also use technologies similar to cookies, such as pixel tags and web beacons, including on in our email campaigns.

You can choose whether to accept the use of cookies and similar technologies in general by changing the settings on your browser or mobile app, or by changing specific settings (as set out in Section 3 of this CST Policy). However, if you disable cookies and similar technologies, your experience may be diminished and some features may not work as intended.

2. WHAT COOKIES AND SIMILAR TECHNOLOGIES DO WE USE?

Details of the different types of cookies and similar technologies that are used in our products can be found by clicking on the blue icon at the bottom left-hand corner of your screen, or the 'Cookie Preferences' text at the bottom right-hand corner of the screen.  To the extent any personal information is collected through cookies, our Privacy Policy applies and complements this CST Policy.

Google Analytics. We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources.  You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

We also use other technologies similar to cookies, details of which are listed below:

Pixel tags. Pixel tags (also known as web beacons and clear GIFs) are used to, among other things, track the actions of users of the Site, measure the success of our marketing campaigns, and compile statistics about usage of the Site and response rates.

If you receive marketing or newsletter emails from us, they are sent using our service providers Mailchimp and HubSpot, which have been restricted from using your information for purposes outside our relationship.  The Mailchimp privacy notice can be found here: https://www.intuit.com/privacy/statement/.  The HubSpot privacy notice can be found here: https://legal.hubspot.com/privacy-policy.  Emails from these services may include tracking pixels (also known as web beacons) to enable us to recognize when someone has opened them and measure the success of campaigns.  Mailchimp’s Cookie Statement can be found here:  https://mailchimp.com/legal/cookies/  HubSpot’s Cookie Statement can be found here: https://legal.hubspot.com/cookie-policy 

Browser or Device Information. Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Site you are using. We use this information to ensure that the Site functions properly.

Device Fingerprinting. In order to be able to offer you content that we believe may interest you based on your activity on the Site, and for fraud prevention and authentication purposes, we may also use other technologies that are similar to cookies. For example, we may gather device attributes and combine information collected by most browsers or automatically through your device to create a unique ID that identifies your browser or device to us with reasonable certainty. In this context we may collect, use, and combine the following information:

  • Number of visits
  • Last visit
  • First visit
  • External IP address
  • Internal IP address
  • Screen resolution
  • Geolocation (latitude/longitude based on IP address)
  • Device performance benchmark
  • Device bandwidth benchmark
  • Device user-agent (browser type, version)
  • Device capabilities (Modernizer string for browser capabilities)
  • Device operating system
  • Device plugins installed
  • Browser language
  • Flash enabled or disabled
  • Device time on file
  • Keywords used if coming from search engine
  • Pages visited
  • Length of visit
  • Referral page
  • Mouse cursor position
  • Mouse clicks
  • Page scroll position]

3. HOW DO I MANAGE COOKIES AND SIMILAR TECHNOLOGIES?

You can change your settings for cookies by clicking on blue icon at the bottom left-hand corner of your screen, or the 'Cookie Preferences' text at the bottom right-hand corner of the screen.

Whilst you can withdraw your consent at any time, please note that this will not fully remove the cookies that have already been set on your device. You can delete cookies that have already been placed on your device by following these instructions:

  • Deleting cookies in Internet Explorer
  • Deleting cookies in Firefox
  • Deleting cookies in Chrome
  • Deleting cookies in Opera
  • Deleting cookies in Safari

To find information relating to other browsers, visit the browser developer's website. Please be aware that if cookies are disabled, not all features of the website you are visiting may operate as intended. Please contact us at DataProtectionManager@Mitchell1.com if you have any questions or concerns.

If you want to clear all cookies left behind by the websites you have visited, here is a link where you can download a program that clean out tracking cookies:

  • http://www.spybot.info/en/download/index.html

You can disable web beacons in our email campaigns by blocking remote images from being displayed by default in your mail client.

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(888) 724-6742

16067 Babcock St.
San Diego, CA 92127

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©2025 Mitchell Repair Information Company, LLC. All Rights Reserved.

Mitchell1® is a registered trademark used herein under license.

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Thank you for notifying us of suspected unauthorized use and/or access to Mitchell 1 products. Your information will remain confidential. A representative from Mitchell 1 may contact you to gather additional details about the reported piracy activity. Should you have any questions, or wish to add additional information, please email antipiracyteam@mitchell1.com.

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Your upgrade request for Accounting Link has been received. A Customer Service agent will contact you shortly.

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Thank you for contacting Mitchell 1 to discuss data integration opportunities. Clients who meet the requirements will be contacted to discuss a potential opportunity.

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We’ve received your request for a call back. A Customer Service Agent will contact you within 1 business day.

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We’ve received your request for assistance with your Mitchell 1 account. A Customer Service Agent will contact you within 1 business day.

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Thank you for your interest in SocialCRM.

Your request has been submitted.

You will receive a copy of the information you submitted at the email address provided.

If you have an issue that requires immediate assistance, call us at 1-888-724-6742.

Thank you

We have received the information for your business website from SocialCRM LocalSearch.

Your SocialCRM support agent will contact you within 5 business days to take the next step in creating your new website.

If you have any questions, please call 888-724-6742 – Option 5.

Thank you for being a SocialCRM customer!

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Thank you for your interest in Mitchell 1 products. A Customer Service Agent will contact you within 1 business day.

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Your request has been sent.

A Product Content Support agent will respond normally within one business day or sooner.

If you have an issue that cannot be addressed by email or requires immediate assistance, please call our Product Support department at .888.724.6742 and select option 4.

Thank you for choosing Mitchell 1

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Your response has been received. If you have any further questions or require additional assistance, please contact Customer Care by calling 888.724.6742.

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Thank you for your interest in Mitchell 1’s SocialCRM solution.

A product specialist will contact you within 1 business day to show you the features and benefits of our shop marketing solution.

In the meantime, check out our ShopConnection Blogs for great time-saving tips and tricks!

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Thank you for submitting your feedback to the Software Development Team. All submitted feedback is reviewed. If our software development team has any questions, we may contact
you to get additional information.

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Please allow 30 business days for your request to be processed.

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Your Target Market Request form has been sent. Your SocialCRM support agent will contact you to discuss any specifics, if needed.

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We’ve received your request for technical support. A Technical Support Specialist will contact you within 1 business day.

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A Product Trainer will contact you within two business days to schedule a one-on-one training session.

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Your details have been successfully submitted!

Light Duty Automotive – Website UI Integration – ProDemand Estimator

ProDemand Light Duty Automotive has the following mechanisms for application-level integration with our repair content: (Labor, Parts, Fluids, and Maintenance) Your users can launch the ProDemand Light Duty UI sub-sections, assuming they already have an active subscription.

  • The ‘Website UI Integration’ is a self-contained sub-section of the ProDemand interface designed to provide access to specific subsets of repair content, such as the ‘Parts/Labor’ guide. This includes tabs for Labor, Parts, Maintenance, and Fluids, each containing information like cost, labor hours, and part numbers.
  • With this feature, users can select a collection of parts and labor items from the ProDemand interface, which are then returned to the calling program.
  • This mechanism allows users to pass specific vehicle identifiers, such as the VIN, ACES ID, or YMMSE qualifiers, to the ProDemand interface.
  • Using this mechanism, an invoking application can display the UI intent, enable the user to view and select content, and transfer content back to the invoking application
  • TAPE (transfer application public extension) is a workflow that gets you a token, which you then present to the Secure Intents website to consume the intents.
  • Intents do not display the full ProDemand interface; a screenshot of the “Parts & Labor” intent is shown below:

Integration lightduty
Integration lightduty

Light Duty – Automotive Website Launcher – ProDemand Complete

Direct Access—Pass-Through (transfer ticket) streamlines access straight into ProDemand. Depending on the configuration, this workflow uses the user/password credentials or an account number. Your users can launch into ProDemand, assuming they already have an active subscription.

  • This allows an invoking application to pass the searchTerm value, VIN, ACES ID, or YMMES vehicle identity and launch the full ProDemand application
  • Allows the end-user to interact with it directly
  • It does not allow any information to be transferred from ProDemand back to the invoking application

api Website Launcher

Medium & Heavy-Duty Truck – Website UI Integration – ProDemand Truck Labor

ProDemand Medium and Heavy-Duty Truck Class 4-8 has the following mechanisms for application-level integration with our repair content: (Labor)

Your users can launch the ProDemand Medium & Heavy-Duty Truck UI sub-sections, assuming they already have an active subscription.

  • The ‘Website UI Integration’ is a self-contained subsection of the ProDemand Truck interface designed to provide access to specific subsets content, such as the ‘Labor’ guide, which contains information on labor hours
  • With this feature, users can select a collection of labor items from the ProDemand Truck interface, which are then returned to the calling program.
  • This mechanism allows users to pass specific vehicle identifiers, such as the VIN and YMM qualifiers, to the ProDemand Truck interface.
  • Using this mechanism, an invoking application can display the UI intent, enable the user to view and select content, and transfer content back to the invoking application
  • TAPE (transfer application public extension) is a workflow that gets you a token, which you then present to the Secure Intents website to consume the intents.
  • Intents, such as the ‘Labor’ intent, are designed for simplicity. They do not display the full ProDemand Truck interface, as shown in the screenshot below:

api Website Integration

api Website Integration

Medium and Heavy-Duty Truck – Class 4-8 Website Launcher – ProDemand Truck Series

Direct Access—Pass-Through (transfer ticket) streamlines access straight into ProDemand Truck. Depending on the configuration, this workflow uses the user/password credentials or an account number. Your users can launch into ProDemand Truck, assuming they already have an active subscription.

  • This allows an invoking application to pass the searchTerm value, VIN, and YMM vehicle identity and launch the full ProDemand Truck application
  • Trouble Code Search Option
  • Allows the end-user to interact with it directly
  • It does not allow any information to be transferred from ProDemand back to the invoking application

api Website Launcher

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