SURETRACK COMMUNITY

COLLABORATE TO SOLVE TRICKY ISSUES

The SureTrack^®Community is an interactive tool inside ProDemand^® that you can use to collaborate with other professional technicians in order to solve a tricky diagnostic problem. Since you are likely not the first person to come across that difficult-to-diagnose code or symptom, why not learn from the experience of others?

The community gives you access to thousands of professional technicians, just like you, who are working on the same vehicles and seeing the same issues as you are. You can participate in the community in three ways:

Search community content for existing threads on your diagnostic issue.
Ask the community for new ideas on solving a diagnostic problem.
Share your expertise by answering open questions or offering helpful tips.

Ask Questions. Get Answers.

The community platform features a robust notification and subscription system that helps you get answers to your questions quickly. Once you have repaired the vehicle, you are encouraged to close out your question and note the fix. Your solution then becomes part of the greater SureTrack data system to help guide future technicians who may come across the same issue.

ProDemand’s 1Search^® Plus also integrates with the community database. When you search for a term using 1Search Plus, community results for that specific vehicle and search term are returned, bringing back diagnostic shortcuts with no additional action required on your part.

Who Can Access the SureTrack Community?

Anyone with a current ProDemand subscription can set up a free SureTrack Community user account at no additional cost. In addition, many Snap-on Diagnostic scan tools can access the Community directly from the tool — click for a list of qualifying tools. Scan tool users can associate or link their SureTrack Community account to their ProDemand account if they have one.

SureTrack Community Dashboard

The SureTrack Community page is easy to navigate and includes the categories listed below to help you connect with other techs, view community threads, share tips, and track your activity:

Latest Activity – Lists the community questions, fixes and tips with the most recent ones displayed at the top.
Leaderboard – Reveals the top users of the community based on their participation for the past 30 days.
My Activity – Tracks your individual participation in the SureTrack Community, including your questions, fixes and tips as well as the latest posts.
Ask the Experts – Allows you to ask questions to the community
Enter a Tip – Enables you share solutions with the community, helping others facing the same issue you've solved.

Qualifying Scan Tools

The SureTrack Community is available to users with the following Snap-on scan tools with current software versions. Some tools can access the Community directly, other users will need to use a computer for access.

Click here if you have a qualifying scan tool and would like to create a SureTrack Community user account.