Real Fixes from SureTrack® provides expert-based knowledge captured from millions of documented repairs and community discussions. Read on to see how SureTrack can help you fix tricky issues that are not easily diagnosed with OEM information alone. SureTrack is available at no additional cost within ProDemand®.
This fix illustrates the power of the SureTrack community to help a fellow tech quickly solve a tricky diagnosis. SureTrack community member, fire8pyro, had a 2018 Ford Edge roll into the shop. They posed the question to the community, and with help from deadstar05 and others, they resolved the issue quickly.
Complaint & Initial Observations
After replacing the Cruise Control Module (CCM), the technician found that both the cruise control and Pre-Collision Assist systems were inoperative. No reason was provided for the original CCM replacement, but the issue surfaced immediately after installation.
The technician attempted two different types of road tests but couldn’t get either system to function. The updated CCM module appeared to be installed correctly, but the vehicle lacked the original configuration data needed to complete setup.
Community Insight
The CCM must be reprogrammed using PMI (Programmable Module Installation) if the original module is still available. If not, the technician must access Ford’s servers to retrieve and install the as-built data. Without this step, the module cannot complete its initial configuration, leaving both systems disabled. (best answer by user: deadstar05)
Real Fix
This situation is a textbook example of why OEM programming is essential after module replacement. The technician resolved the issue by reprogramming the new CCM using Ford’s as-built data, restoring full functionality to both the cruise control and Pre-Collision Assist systems.
Conclusion
Module replacement isn’t just plug-and-play, especially on modern vehicles like the Ford Edge. Without proper reprogramming, critical systems can remain offline. Pass-through programming tools and OEM access are vital for completing these repairs correctly.
SureTrack® adds to the power of ProDemand® with an exclusive combination of real-world knowledge and powerful diagnostic tools, all wrapped in an interactive community of professional technicians. Designed to help automotive shops increase accuracy and efficiency from diagnosis to completed repair, the industry’s most comprehensive repair information resource is just a few clicks away.
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