Your customers are talking – are you listening? With the new Review Insights feature in SocialCRM, turning customer reviews into a powerful marketing tool has never been easier.
Online reviews fuel your shop’s online reputation, but they need to be actively managed to attract new customers and keep loyal ones coming back. But when feedback is scattered across multiple sites, it can be difficult to spot trends or understand what customers are really saying.
The Review Insights feature in the premium LocalSearch services solves this problem – making life easier for busy shop owners. It aggregates reviews from Google, Facebook, SureCritic® and more into one simple view – and analyzes them over a 90-day rolling window.
The result? Clear insights and action items that help you improve customer satisfaction, recognize employees, and stay ahead in a competitive market.
The Challenges of Managing Online Reviews
Online reviews don’t just affect your reputation – they directly influence whether customers choose your shop or go elsewhere. But without the right marketing tools, important comments or insights can slip through the cracks.
And it’s not enough to just glance at star ratings. You need to know why a customer gave that score: was it speed of service, pricing or communication? On top of that, managing scattered data manually wastes time and means you could miss valuable opportunities to improve.
How Review Insights Transforms Review Management
Mitchell 1’s Review Insights gives you a clear, data-driven view of what’s really happening in your shop. It provides a simple, centralized way to monitor customer feedback, identify patterns and take meaningful action to improve your online reputation and customer satisfaction.
Review Insights aggregates feedback from Google, Facebook, SureCritic® and more into a single, easy-to-read dashboard. You can see the big picture at a glance.
Quick Visuals + Actionable Insights Toolbox
Review Tiles make strengths and opportunities easy to spot, while the Actionable Insights Toolbox gives step-by-step guidance to improve service, train staff and keep shop operations running smoothly.
AI-Powered Summaries
Our advanced technology scans and categorizes reviews to surface common themes in seconds, so you don’t have to spend hours reading through individual comments. You get a clear understanding of what your customers are saying — fast.
Smart, 90-Day Analysis
It’s not just about counting reviews. AI-powered summaries track trends over a rolling 90-day window, showing what customers love and where you can do better.
Link Feedback to Employees
Comments connect directly to team members, making it easy to recognize top performers and address coaching opportunities.
Always Up to Date + Fast Responses
Data refreshes automatically every 30 days, and you can reply to reviews right from the dashboard — saving time and keeping customers happy.
Real Results for Your Shop
By using Review Insights, shops can:
- Continuously improve the customer experience with actionable insights
- Build trust and reputation through timely, thoughtful engagement
- Recognize and motivate employees who deliver great service
- Save time with streamlined review management
Take Control of Your Online Reputation Today
With this powerful tool, busy shop owners can make smarter decisions, respond faster and turn reviews into a strategic advantage to help your shop grow stronger every day.
Ready to see Review Insights in action? Learn more or request a demo today!
