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Welcome to the OnDemand5.com/ShopKey5.com newsletter.
This newsletter is provided to share information about our users, their shops, automotive industry news, things going on at Mitchell 1 as well as tips for using the OnDemand5.com and ShopKey5.com products. If you have questions or comments about this newsletter, or ideas for what you'd like to see in it, please .
In this issue:
Missed a previous edition or want to read an article again? Just go to the Newsletter Archive page for a list of links to past headlines.
Access ProDemand or ShopKey Pro Using Your Existing Login
ProDemand and ShopKey Pro are now available to all OnDemand5.com and ShopKey5.com subscribers using your existing username and password. You no longer need to request an updgrade. It's now easier than ever to start using the new product. Just click the appropriate link below to give the new product a try.
Want to know more about ProDemand or ShopKey Pro?
Join us at one of our training workshops where we show you how the new product works. Workshops are held each week at varying times. You only need to attend one 45 minute session to learn the basics of using the program. There is also a question and answer session at the end to help you with anything else you need to know. Click the appropriate link below to visit our training site and to sign up for a workshop.
Informative ShopConnection blog posts about the new product:
Reserve Your SureTrack™ Username Now
SureTrack adds to the power of ProDemand and ShopKey Pro with an exclusive combination of expert knowledge and detailed parts replacement records, all wrapped in an interactive community. Designed to help automotive shops increase accuracy and efficiency from diagnosis to completed repair, the industry's most comprehensive repair information resource is just a few clicks away.
Since SureTrack is a tool for the individual tech, you will need a separate username and password in order to ask questions, share tips or upload content. It is very easy to set up your SureTrack user account by just launching SureTrack from ProDemand or ShopKey Pro and then clicking the Create Account link at the top of the SureTrack screen. Remember that you can use your existing OnDemand5 or ShopKey5 login to access the new repair programs.
- Click here for help with signing onto ProDemand or ShopKey Pro.
Key Advantages of the SureTrack Community
- Notification system lets you know when someone has replied to your question.
- Easy to find your own content.
- Follow posts and get notified when replies are made.
- Key additional data provided when you search for tips and fixes.
- Ever growing collection of waveform and PID graphs, upload your own too.
- All users who participate must set up a profile. No more anonymous posts.
- Your profile can travel with you if you change shops.
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New Mitchell 1 Shop Connection Blog
Mitchell 1 has a new blog site dedicated to providing the latest updates on our products as well as interesting and informative industry news and stories. Much the same content as you're used to getting here in the OnDemand5/ShopKey5 newsletter but expanded to cover more products.
Contents include:
- Product Highlights
- SureTrack Real Fixes
- Product Update Information
- Product Tips & Tricks
- Quick Product How-To Videos
- Industry News and Insights
- Automotive Repair Articles from Motor Age and Other Sources
- And Much More
Click here to visit the Mitchell 1 Shop Connection blog now.
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Internet Explorer 9 or Newer Compatibility
Before installing or upgrading to Internet Explorer 9 or newer, please read our page of information detailing what to do and issues that may occur with this update. Some users will get Internet Explorer updates automatically from Microsoft.
Click here for more information.
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These Transmissions Need to Quit Their Whining Lindsey Robles/Motor Age -- I don't know how many times I've been driving down the road and a Honda Odyssey van or an Acura MDX will pass by and it sounds like it has a supercharger in it. Did this thing just get hopped up at the local speed shop? I think we can all agree that the answer is no. It's the transmission, ready for a rebuild at the local transmission shop.
Here at H&A Transmissions in Rancho Cucamonga, Calif., Honda and Acura transmissions are our specialty. That's all we do and we have plenty to say on the subject of whining. We field multiple calls for whining symptoms every day while taking in new orders for our remanufactured transmissions from independent repair shops, transmission specialty shops and dealers all over the country. There are many different combinations of whining symptoms that will point the finger right at the transmission. Some of the more common whining symptoms you might hear from a customer who brought a Honda or Acura vehicle into your shop are whining in 1st and 2nd gear, whining in park and neutral, whining at 40 mph and above or just simply whining all the time while driving. Generally the noise will be high pitched, from slight to downright loud. Honda and Acura automatic transmissions do not use planetary gear sets, they use single sets of input and output gears for 1st through 5th gear and reverse just like a manual transmission, which can make some big noise. So what is all this whining about? This whining that you are hearing more than likely is gear noise caused by worn out bearing bores in the aluminum cases. The most common style of unit with noise issues is the 5-speed automatic three shaft unit that fits V-6 engine applications including the 2002-06 Honda Odyssey, the 2003-07 Honda Accord, the 2003-05 Honda Pilot, the 2001-02 Acura MDX, the 2000-06 Acura TL and the 2001-03 Acura CL. There are three pieces that make up a set of cases (or housings) for this three shaft unit. You have the main case, which is in the center of the trans; the bell case (or front case/bell housing), which sits at the front of the trans; and the end cap (or end cover), which sits at the rear of the trans (Figure 1). The bearing bores you find worn out are in the main case and the bell case and are what we will focus on. Source: Motor Age
Did you know...
 When you post a tip or question in the OnDemand5/ShopKey5 Live Tips system, there is a spell checker available. It is the right-most button on the tool bar above the text box. Just click the button before you click the post button.
Click here for more hints on using OnDemand5 and ShopKey5.
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SureTrack Real Fixes
Mitchell 1's long running a tip contest ended on July 31, 2013. We will be focusing on the new SureTrack system available in the new ProDemand and ShopKey Pro programs and will probably have a contest there in the future. We would like to express our gratitude to all have participated in the tip contest in the past. If you have not tried the new products and SureTrack, click here request your upgrade.
- Click here for the archive of OnDemand5/ShopKey5 tip contest winners.
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