• Put Your Stamp on Customer Emails in Manager SE

    Mitchell 1 continues to bring new and improved features to auto shop owners and managers, helping them make their everyday tasks just that much easier. Manager SE now allows users the ability to edit and build their email messages with the launch of the new Email Template Editor. Learn more about it here in this blog.

  • Appointment Reminder Emails…You Schedule and We’ll Send!

    Appointment Reminder Emails…You Schedule and We’ll Send! Have you heard?? Mitchell 1’s SocialCRM service is now sending email appointment reminders to your customers for you. You schedule it and we’ll send it! Here’s how it works: we pull the appointments that you scheduled in your shop’s management system (either Manager 5.9 or SE ) and queue up the reminder emails to be […]

  • Mobile Friendly Emails and Appointments

    Mobile Friendly Emails and Appointments – Walking a Mile in Your Customer’s Inbox – Ummm, I Mean “Shoes” Have you ever played phone tag? You know those times when you received a voicemail message and return the phone call only to get someone else’s voicemail, and then you declare “Tag, you’re It!”? This scenario is […]

  • How Online Reviews Can Impact Your Auto Repair Business

    In today’s digital landscape, online reviews can make or break your success. Uncover the expert techniques for effectively responding to both positive and negative feedback on popular platforms like Google or Yelp, showcasing your commitment to exceptional customer service to accelerate your auto shop business growth.

  • Leverage the Power of SureCritic Reviews to Boost Your Shop’s Reputation & Google Ranking

    While there are a lot of factors involved in SEO ranking, online customer reviews can play a key role in determining your position on Google’s search pages. In this blog, we’ll give you the scoop on how our partnership with SureCritic verified review services can help you get the most out of customer reviews, not only by improving your online reputation via social proof, but also by maximizing your SEO efforts.

  • Meet Your Mitchell 1 Marketing Team Member: Joe Robinson

    Meet Joe Robinson, one of our esteemed veterans of the SocialCRM Support team. Since 2018, Joe has played a pivotal role in helping numerous shop managers enhance their understanding of shop marketing and effectively engage with customers to help grow their business.

  • Mitchell 1 Shop Management Customers Can Now Connect to PartsTech Shopping Platform

    Mitchell 1’s Shop Management customers can now register for free access to the PartsTech eCommerce platform – one of two new online multi-parts catalogs that were recently integrated with Manager SE and ShopKey SE applications.  This type of platform allows users to view multiple suppliers side-by-side to compare part prices and availability.

  • Looking at Holiday Deals on New Computers? Mitchell 1 Can Provide Assistance

    The holidays are here, and with it, are the usual special sales such as Black Friday and Cyber Monday. With some of these sales, it may be tempting to take advantage of special deals on computers to upgrade your business. But it can also be a challenge transferring your auto repair software and data to a new machine. But have no fear as Mitchell 1’s Technical Support Team is here to help you at each step. Learn just how with this quick read.

  • Measuring Technician Efficiency with Time Manager in Manager SE

    With the newly introduced Time Manager, included with all Manager SE subscriptions, repair shops can track their technicians’ efficiency and know at a glance the status of their current job assignments!

    With a bit of initial setup and the use of correct reporting, you can take a deeper dive into your technicians’ performance to improve efficiency at your shop. Learn all about this new feature here in this blog!

  • Part 3: Manager SE is a hybrid shop management system that supports a number of important cloud-based features.

    Here is the FINAL part of a three-part series of Shop Blog articles, where we will discuss how the SE Connect service is leveraged to accomplish tasks beyond the mild-mannered desktop program that Manager SE appears to be on the surface.