Your Customer “No Shows” Again – Now What?

Your Customer “No Shows” Again – Now What?

Since we’ve all missed scheduled appointments at some point, can you really blame a consumer when they miss their appointment at your auto repair shop? We’ve all been there.

In those cases where a simple reminder would have made the difference, we now offer a solution for shops that use the Schedule function in Mitchell 1’s Manager SE shop management system.

And if you’re using Manager SE but not using Schedule, maybe this will help you get started to take advantage of this feature. It’s one more step you can take to reduce no-shows and the negative impact they have on your business’s efficiency and the related frustration you may feel. We have a short training video that provides an overview of how to use Schedule.

If you’re a current Mitchell 1 Manager SE customer and you are putting appointments in the Schedule, then you’re probably already aware that we:

  1. Send a reminder email five days prior to the appointment (or the day it’s entered in the schedule if it’s less than five days until the appointment)
  2. Send a second email the morning of the appointment (usually around 7:30 a.m.)

Click image to enlarge to full size

These appointment reminder emails are optimized for mobile devices (see image above) and give your customers an option to Confirm or Reschedule by clicking a button which then triggers an email to your shop.

Watch the video for an overview of How to Use the Schedule feature in Manager SE:

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About the Author

Brian Warfield

Brian Warfield is a Senior Product Manager for the Mitchell 1 SocialCRM product line. He has been in the automotive software business for over 20 years and has earned a degree in Marketing from the University of Cincinnati Business College.