Using Real-World Information throughout the Diagnostic Process

I recently had the opportunity to participate in a webinar with Motor Age Magazine to discuss the rise of real-world information in the auto repair shop aftermarket. In the presentation, I go through the automotive diagnostic process step by step, and show how real-world information can increase efficiency as well as give you more confidence when building your diagnostic strategy.

Mitchell 1's ProDemand Motor Age Webinar - Diagnosing with auto shop repair information

The framework used in the webinar follows the diagnostic process:

1.) Verify the symptom or complaint (including understanding and replicating the problem) – Real-world information, such as the Top 10 list in ProDemand, can help to identify common problems in the vehicle.

2.) Analyze symptoms – Create your strategy for how to diagnose the symptom/code. Real-world information includes Common Repair Procedures charts and a list of Most Probable Components to help you prioritize your diagnosis.

3.) Isolate the fault through testing – While you are executing your diagnostic plan, real-world information will include Real Fixes as a reference to help your diagnosis and Component Test Information to aid you in preforming tests.

4.) Correct the Problem – After you’ve identified the component at fault, you can switch back to ProDemand’s OEM information to replace that failed component.

5.) Check for Proper Operation – You always want to finish your diagnostic work by verifying that you’ve solved the customer’s problem.

Using a real-world information source, like SureTrack, is a great way to reduce diagnostic time and boost your confidence when building and carrying out a diagnostic strategy.

Want more? Here’s how you can see more Real Fixes in SureTrack:

Related posts can be seen here:

Five ways to use SureTrack Component Test Information
Five ways to put SureTrack Probable Components to Work for You
Five Tips to make SureTrack Real Fixes Work for You
Five ways to use the Common Repair Procedures Graph
Why use the SureTrack Community

About the Author

Gary Hixson

Gary Hixson is a Sr. Market Manager at Mitchell 1, and is responsible for product and market management of the Repair Information product line. Most recently he managed the release of ProDemand™, the industry-leading repair, diagnostic and maintenance information system.