Technicians are at a disadvantage when a customer’s car has already been to another shop without resolution. They have to figure out what was done, and what to do next. SureTrack community member patriot tech had an Audi A4 in the shop that wouldn’t run and some parts had been replaced by another shop. They posed the question to the community, and with the help of fellow community member DAG1365 and others, they were able to resolve the issue quickly.
Sometimes you may not have the special tools to repair a customer’s vehicle but one of the most useful special tools you do have available is the SureTrack Community. SureTrack community member Jeffytune had an Audi A4 Allroad in their shop that had a starting issue and also a code related to the timing system. They posed the question to the community, and with the help of fellow community member Kg1 and others, they were able to resolve the issue quickly.
Timing is everything, in life and engine operation. SureTrack community member Jeffytune had a low mileage 2006 Hummer H3 in the shop that they had to rebuild the cylinder head but then was setting a code for timing after reassembly. They posed the question to the community, and with the help of fellow community member CampsallsAuto and others, they were able to resolve the issue quickly.