The Consumer is Always Right – Until You Decide to Fire Them! What should a business do when after bending over backward to help a consumer and they still give you a bad consumer review? How about take the opportunity to praise your team for the great job they did in spite of a difficult […]
Meet Your Support Agent: Greg Betz The “Meet Your Support Agent” feature provides an inside look at the SocialCRM service from the support agent’s perspective. In an interview format, they share expertise, insights and best practices to help auto repair shops use digital marketing & social media strategies to gain competitive advantage in their market. […]
6 Steps to Make Your Customer Reviews More Visible on Facebook With Facebook’s recent update to the business page platform, apps or links that once were prominent now fall to the sidelines. This may hinder the impact of your social marketing efforts! This definitely affects SocialCRM customers – Facebook’s new review options may have pushed […]
And the “Big Payback” Sweepstakes Winner for June Is… We’re happy to announce that the winner of our “Big Payback” Sweepstakes for June is MATT’S AUTOMOTIVE SERVICE CENTER of Moorhead, MN. They’ve won a free month of their SocialCRM subscription! Congratulations, Matt! Matt and his team were entered into the sweepstakes automatically by adding their SureCritic badge […]
Meet Your Support Agent: Arika Ramirez The “Meet Your Support Agent” feature provides an inside look at the SocialCRM service from the support agent’s perspective. In an interview format, they share expertise, insights and best practices to help auto repair shops use digital marketing strategies to gain competitive advantage in their market. This month we’ll […]
And the “Big Payback” Sweepstakes Winner for May Is… We’re happy to announce that the winner of our “Big Payback” Sweepstakes for May is J AND E AUTOMOTIVE of Nashville, TN. They’ve won a free month of their SocialCRM subscription! Congratulations, Gerald Marshall! Gerald and his team were entered into the sweepstakes automatically by adding their SureCritic badge to their […]
And the “Big Payback” Sweepstakes Winner for May Is… We’re happy to announce that the winner of our “Big Payback” Sweepstakes for May is J AND E AUTOMOTIVE of Nashville, TN. They’ve won a free month of their SocialCRM subscription! Congratulations, Gerald Marshall! Gerald and his team were entered into the sweepstakes automatically by adding their SureCritic badge to their […]
How to Rescore Low Customer Reviews Business reviews play an important role in the decision-making process when a potential consumer is searching for anything. Whether it’s watching a movie or going out to eat, the first thing consumers do today is take out their smart phones and search for the reviews of their choice and similar choices […]
The Problem with Fake Ratings and Reviews Our SocialCRM customers consistently tell us that one of the most valuable features of the product is our Consumer Review service provided through SureCritic.com. They mention reasons such “reviews are great word-of-mouth marketing” and that reviews “provide great Internet visibility for my business.” And although […]
This may sound like a silly question, but this could be happening to you. It’s all about Brand SEO. What does this have to do with you? Everything, if you value your online reputation. We recently blogged about the importance of Brand SEO — the image that your company presents to the public and the relevance […]