• Why Customers Leave

    JumpingGoldfish_featuredAny business can make a sale and take a customer’s money. However, it’s much harder to retain a customer for life. Try some new strategies at the shop to help connect with your customers, and it will leave a lasting positive impression of your business.

  • Here are Answers to Some SocialCRM FAQs

    FAQs_featured_PNGThe Featured SocialCRM FAQ series shares questions that our SocialCRM support agents receive quite often from shop owners and managers. This time we answer three questions: Do my SureCritic reviews show up on other sites and directories online? How do I share my reviews to my Google+ page or Facebook? Does SocialCRM offer postcards?

  • Amplify the Power of Consumer Reviews with Syndication

    Amplify the Power of Consumer Reviews with Syndication As consumers, we’re constantly looking for information to validate our purchase decisions. Business reviews have become a critical part of the purchasing process and have the power to turn hesitant consumers into confident buyers. For maximum impact, it’s important for auto repair shops to make it easy […]

  • How Motorcar Makeovers Uses Customer Reviews to Build the Business

    How Motorcar Makeovers Uses Customer Reviews to Build the Business (Part 2 of a 2-part series) In Part One of this series we met Scott Jacobs, owner of Motorcar Makeovers in Blue Bell, Pennsylvania, and got some insights into how he and his team have achieved an impressive average star rating of 4.93 (out of […]

  • How Motorcar Makeovers Keeps Its Customers Happy and Coming Back

    How Motorcar Makeovers Keeps Its Customers Happy and Coming Back Hint: It starts with great communication with customers (Part 1 of a 2-part series) In a world where reviews can make or break a business, business owners find they are spending more time than ever before on customer service, making sure that their customers are […]

  • How to Turn a Service Recommendation into an Email Reminder

    Turn a Service Recommendation into an Email Reminder Service recommendations play a vital role across all stages of the maintenance and repair cycle. From letting a consumer know about a specific service need, through the actual purchase decision, recommendations are vital to the success of any automotive shop. Shops that use the Mitchell 1 SocialCRM […]

  • The When, How and Why of Responding to Customer Reviews

    The When, How and Why of Responding to Customer Reviews Responding and managing customer reviews might seem like a no-brainer, but when, how and why you respond can have a big impact on your engagement with customers and your shop’s online reputation. Many shop owners have experience with leaving reviews as consumers but may be […]