Meet your Marketing Specialist Support Agent: Chris Rohrer
The “Meet Your Support Agent” feature provides an inside look at the SocialCRM auto shop marketing service from the support agent’s perspective. Using their expertise within the Automotive field to be part of the business team to enhance the performance of their SocialCRM! This time we had the opportunity to sit down with Chris Rohrer and obtain his advice to shop shops engage with their customers, obtain new customers and increase retention.
The Holiday Season has arrived. Have you put any thought into your holiday greeting and specials offer emails?If you said no, you would not be alone. However, this is a gentle reminder that now is the time to start putting your plans together and contacting your SocialCRM support agent to help you with any holiday client retention strategies!
It’s safe to say that most shops would admit that working with customers is an everyday challenge – period. Even when things go right, challenging customer personalities and attitudes will still exist. And in the end some customers will leave no matter what. Here are some tips from our Social CRM marketing experts on why your customers will leave and what you can do about it.
