Online Review Responses: What Should I Say?
When your shop receives a positive or even negative comment you might be anxious at first. “What should I say?” There are only so many ways you can say ‘Thank You’ or ‘Sorry you feel that way’. Do I say the same thing every time? Can I just copy/paste a message? How long should my responses be if I do respond? Fear not, as Mitchell 1 and the SocialCRM is here to help you with a detailed explanation on strategies you can use when you come across those reviews here.
Just because a customer visits your shop more than once doesn’t necessarily mean they’re truly “loyal.” Tough words for any shop owner to hear indeed. In general marketing terms, most customers are “Predisposed Customers,” meaning they are predisposed to return based on the outcome of a previous visit. Learn how with the help of Mitchell 1’s award winning Social CRM auto repair marketing software can help keep your customers as loyal as can be with 3 key steps!
The quote “With great power come great responsibility” has been attributed to everyone from Winston Churchill to Spiderman, and this relationship of power-to-responsibility is certainly true for Texting Marketing Campaigns. The “great power” of text marketing campaigns is made obvious when your customer grants you permission to contact them in the most direct and personal way possible. And the “great responsibility” starts with the FCC’s requirement to get prior consent before sending automated promotional texts.
The “Meet Your Support Agent” feature provides an inside look at the 
Our winner for December, St Lucie West Auto Repair, logged in 21 times during the month and replied to three consumer reviews!
Collecting reviews can be a time-consuming process if you don’t have the right process or service in place to help you. In fact, having a service that automatically solicits Google and Facebook reviews is the best solution.
This holiday season is the perfect time for you to also show your customers gratitude for choosing your business for their automotive needs. Sending customers a special message or having a special promotion are some of the great ways to do this.
So you’ve set up your auto repair shop’s website and created your social media profiles, but what content are you going to post to truly create value for your audience. The simple answer is to start a company blog. See all the benefits blogging could bring to your auto repair shop.
The “Meet Your Support Agent” feature provides an inside look at the