This blog post is going to focus on how to contact the reviewer, resolve the issues, and go through the ReScore process with the people who have given you a low score. The goal is to help you maintain a good online reputation and get the consumers to return to your shop in the future.
Collecting reviews can be a time-consuming process if you don’t have the right process or service in place to help you. In fact, having a service that automatically solicits Google and Facebook reviews is the best solution.
Encouraging your consumers to write reviews and then staying on top of managing and responding to them can be time-consuming — and daunting. But it doesn’t have to be!
Sharing your coupons on your Business Review Page is a great way to get the word out about your business and bring in new customers.
How Motorcar Makeovers Uses Customer Reviews to Build the Business (Part 2 of a 2-part series) In Part One of this series we met Scott Jacobs, owner of Motorcar Makeovers in Blue Bell, Pennsylvania, and got some insights into how he and his team have achieved an impressive average star rating of 4.93 (out of […]
The When, How and Why of Responding to Customer Reviews Responding and managing customer reviews might seem like a no-brainer, but when, how and why you respond can have a big impact on your engagement with customers and your shop’s online reputation. Many shop owners have experience with leaving reviews as consumers but may be […]
Meet Your Support Agent: Keri Winslow The “Meet Your Support Agent” feature provides an inside look at the SocialCRM service from the support agent’s perspective. In an interview format, they share expertise, insights and best practices to help auto repair shops use digital marketing & social media strategies to gain competitive advantage in their market. […]
Best of the SocialCRM Tips & Tricks Want to get the most out of your SocialCRM shop marketing service? Here’s a collection of tips and tricks put together by the SocialCRM team in 2014. We share some great ways to pump up your marketing efforts using features in the SocialCRM service. We’ll be adding lots […]
Like pairing a nice red wine with a steak, or adding meatballs to your spaghetti, there are many ways an aftermarket auto repair shop can enhance the effectiveness of their SocialCRM shop marketing service.
And the Final “Big Payback” Sweepstakes Winner Is… We’re happy to announce that the winner of our “Big Payback” Sweepstakes for December 2014 — and our final winner in the sweepstakes — is Desert Car Care McQueen & Guadalupe, AZ. They’ve won a free month of their SocialCRM subscription. Congratulations, Rusty! Rusty was entered into the sweepstakes automatically by adding […]