With so many ways to communicate with your customers—phone calls, paid ads, text messages, email and much more—it might surprise you to know there is another method of communication that can be very effective in helping you engage with your customers.
Learn how to use Mitchell1’s Social CRM to collect, manage, and even drive more reviews. Google reviews are essential to your auto repair business, and the tips collected here will help.
We are excited to announce our Attitude of Gratitude sweepstakes winner for the month of July!
This blog post is going to focus on how to contact the reviewer, resolve the issues, and go through the ReScore process with the people who have given you a low score. The goal is to help you maintain a good online reputation and get the consumers to return to your shop in the future.
Collecting reviews can be a time-consuming process if you don’t have the right process or service in place to help you. In fact, having a service that automatically solicits Google and Facebook reviews is the best solution.
Encouraging your consumers to write reviews and then staying on top of managing and responding to them can be time-consuming — and daunting. But it doesn’t have to be!
Sharing your coupons on your Business Review Page is a great way to get the word out about your business and bring in new customers.
How Motorcar Makeovers Uses Customer Reviews to Build the Business (Part 2 of a 2-part series) In Part One of this series we met Scott Jacobs, owner of Motorcar Makeovers in Blue Bell, Pennsylvania, and got some insights into how he and his team have achieved an impressive average star rating of 4.93 (out of […]
The When, How and Why of Responding to Customer Reviews Responding and managing customer reviews might seem like a no-brainer, but when, how and why you respond can have a big impact on your engagement with customers and your shop’s online reputation. Many shop owners have experience with leaving reviews as consumers but may be […]
Meet Your Support Agent: Keri Winslow The “Meet Your Support Agent” feature provides an inside look at the SocialCRM service from the support agent’s perspective. In an interview format, they share expertise, insights and best practices to help auto repair shops use digital marketing & social media strategies to gain competitive advantage in their market. […]