Any business can make a sale and take a customer’s money. However, it’s much harder to retain a customer for life. Try some new strategies at the shop to help connect with your customers, and it will leave a lasting positive impression of your business.
For the past several weeks, we’ve been talking a lot about gratitude in the blog — how showing appreciation to your customers can have a huge impact on their loyalty… and ultimately your bottom line.
The Featured SocialCRM FAQ series shares questions that our SocialCRM support agents receive quite often from shop owners and managers. This time we answer: How does SocialCRM help me generate Google+ Reviews?
We were inspired by Integrity Auto Care’s recent “raving fans” story (see below) to create this blog post and offer a prize as a special “treat” to auto professionals who share their own stories of how they WOW their customers
This is a great example of an auto repair shop going above and beyond to “wow” their customer…and the tremendous impact that a little gesture can have on creating advocate customers and ultimately, the bottom line.
In Part 2 of the blog series on gratitude, 
we ask “What if you knew that the consumer standing at the front counter gave you a spectacular review during their last visit and then shared it with all their family and friends on Facebook?”
How Motorcar Makeovers Uses Customer Reviews to Build the Business (Part 2 of a 2-part series) In Part One of this series we met Scott Jacobs, owner of Motorcar Makeovers in Blue Bell, Pennsylvania, and got some insights into how he and his team have achieved an impressive average star rating of 4.93 (out of […]
How Motorcar Makeovers Keeps Its Customers Happy and Coming Back Hint: It starts with great communication with customers (Part 1 of a 2-part series) In a world where reviews can make or break a business, business owners find they are spending more time than ever before on customer service, making sure that their customers are […]
The When, How and Why of Responding to Customer Reviews Responding and managing customer reviews might seem like a no-brainer, but when, how and why you respond can have a big impact on your engagement with customers and your shop’s online reputation. Many shop owners have experience with leaving reviews as consumers but may be […]
NEW – SocialCRM Integration Shooting For the Stars There are impressive new improvements for Mitchell 1 SocialCRM customers who are also using the Manager SE product. SocialCRM results are now only one click away inside the Manager SE dashboard, and consumer review notifications are indicated with a star above the buttons. Starting with the free Manager […]