by Nick Taylor

SureTrack Featured FAQ: How Do I Contribute to SureTrack

SureTrack Featured FAQs provide “bite-sized” portions of information to help you make full use of the many features inside the product, including exclusive SureTrack tools and real-world insights from professional technicians. Whether you’re just getting started or have been using the resource for a while, you’ll find helpful tidbits here that you might not yet have discovered.

How do I contribute to SureTrack?

On the Navigation Bar along the left side of the screen, there are three buttons that you use to contribute to the SureTrack community:

• Ask the Experts – use to ask a vehicle question of the SureTrack community.
• Enter a Tip – use to share a tip with the SureTrack community.
• Add Graph – use to upload your own waveforms and PID graphs.

You also contribute to SureTrack by answering questions posted by your fellow technicians in the community.

Note: You must have a SureTrack user account in order to contribute to the system. Click here for information on setting up a new account in SureTrack.

How do I ask a question on SureTrack?

To ask a vehicle question of the SureTrack community:

1. If not already done, click either “Select Vehicle” or “Change Vehicle” on the Header Bar and enter the identifying attributes of the vehicle you would like to ask a question about.
2. Click “Ask the Experts” on the Navigation Bar along the left-side of the screen.
3. Begin by typing a brief subject for the question (3 to 10 words) into the “Ask the Experts” Subject field. Do not put vehicle information in the subject.
4. Enter the symptoms you are experiencing with the vehicle.
5. Enter the diagnostics steps performed/parts replaced. Include any previous diagnostic tests that you performed, including the results of the tests.
6. Also list any parts that were replaced during previous diagnostic work.
7. Enter your question. Ask a clear and concise question that you want to ask the community. Be sure to be descriptive and concise when asking your question.

Select “See Examples” in the upper-right corner of the page to review examples of how to construct a good question. The “Attach Files” button at the left-side bottom of the page allows you to include images or other supporting data with your question. When you click, “Attach Files,” a selection window opens for locating items on your computer and attaching them. Use the “Preview” button at the right-side bottom of the page to see how your question will be presented to the community before you actually post it. Use the “Cancel” button at the right-side bottom of the page to delete your question and return to the Contribute page. Use the “Submit” button at the right-side bottom of the page to ask your question of the community.

• Read the How Do I Contribute to SureTrack FAQ online