Management Software Users Forum

Management Software Users Forum

Click here to visit the forum.Long before social media became popular, Mitchell 1 introduced its Shop Management Users Forum (2004) to assist tech support with training questions from our customers. This allowed support agents to concentrate on technical problems such as PC failures and database issues. Word spread through the aftermarket industry that Mitchell 1 users now had a place to ask questions and compare notes about the best ways to operate their software to take better advantage of what it’s capable of doing for them.

The forum is accessed either by a Forum button in the shop management software menu or by simply typing into a PC or smartphone browser. Many users keep it open in the background at the shop and can easily see what’s new on the forum, as their time permits.

While shops may not always have a management software question, they do seem to have their share of specific vehicle repairs that are driving them crazy. (“I like talking to the people here, maybe we can talk about specific repair challenges too?”) To address this need, the forum added a WRENCH section for repair discussions.

You don’t actually need to use our shop management programs to participate in the forum. Repair and other product users are welcome too.

Registered members can see WRENCH and additional SHOP-2-SHOP discussions about actually running their businesses. Today, WRENCH is neatly divided by makes and types (GM car, GM truck, etc. including imports). While it’s not likely to ever compete with iATN, users comment that it is a friendly, helpful, professional atmosphere that generally yields results, often within minutes of posting. They also share their social events in the CLUBHOUSE section, rounding out the forum as a true online community.

“Mitchell Management Forum: A meeting place where you can interact with other users like yourself. A meeting place where you can discuss software issues as easily as you can discuss what you had for supper last night. A place where you fit right in, whether you’re a novice or an expert. A place where you can get answers to your questions and tips on how to use Manager to it’s fullest. It’s fun and it serious. It’s comfortable and knowledgeable. A place that helps you stay ahead of the competition. One of the best tools in your toolbox.”
Ric Morin of Motorcar Alternatives in Hookset, NH

We continue to add new areas to the forum. The newest being for ProDemand, ShopKey Pro and SocialCRM.

A discussion forum is as good as its maintenance. Efforts are made daily to tidy up and keep the contents fresh; misfiled posts are moved to correct topics and older posts that no longer apply are removed. The forum currently has 46,150+ posts in 4892 topics by 3782 registered users.

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About the Author

Nick Taylor

Nick Taylor is the SureTrack Community Administrator and a Senior Applications Specialist at Mitchell 1 with over 25 years of experience with electronic repair data systems. Nick previously worked in the automotive dismantling and engine rebuilding industries.