A Helping Hand after the Louisiana Flood
After Hunt’s Tire Pros and Car Care auto repair shop in Baton Rouge LA was inundated with flood water during the devastating floods that hit that area a few weeks ago, they needed help. The catastrophic flood that ravaged Louisiana in August is the worst natural disaster to strike the United States since Hurricane Sandy four years ago,
Along with other damage at the shop, the computer system was destroyed – and with it went all their business records and customer information. Les Hunt, co-owner of the shop with his wife Charlene, called Mitchell 1’s tech support line for help and the team jumped in quickly.
Les purchased a new computer system and had it shipped directly to Mitchell 1. David Craig, technical support rep, and Abagail Lucero, customer care supervisor, got to work. They installed the Manager SE shop management software along with the SocialCRM marketing integration, and most importantly restored all the shop’s records. Manager SE’s built-in data protection and recovery feature had automatically backed up the shop’s data to a secure remote location, making it fast and easy to recover the system without loss of data.
Abagail has kept in touch with Les and says the shop is doing great now: “They are back up and running and have been pretty busy. Les said that it was a good thing we were able to get his history back up. He’s having to print a lot of invoices for the insurance companies to cover his customers’ claims.”
The entire team at Mitchell 1 is so happy to have been able to help this customer in a time of need.
Established in 1988, Hunt’s Tire Pros and Car Care is owned and operated by Leslie “Les” Hunt, and his wife, Charlene. Les Hunt proudly followed in his late father’s footsteps, who owned Hunt’s Exxon Service Center on Plank Road in Baton Rouge, Louisiana for over 40 years. For more than half a century, the Hunt family have built an amazing reputation in their community, by offering quality automotive care at a fair, competitive price.
- Read more about Manager SE
- Visit the Mitchell 1 Get2Know Support Center
- Read the latest news about the Louisiana Flood : Live Updates: What You Need to Know about Flooding in Louisiana
- Read How You Can Help