Featured SocialCRM FAQ: Google+ Reviews

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The SocialCRM service provides a full-service marketing solution to help aftermarket auto repair shops enhance their customer retention and acquisition efforts. As with any new service, questions can arise once shops dive in and start using all the features offered by SocialCRM.

The Featured SocialCRM FAQ series shares questions that our SocialCRM support agents receive quite often from shop owners and managers. We hope this is helpful and might save you some time – and also spare you having to call in if you happen to have the same question.

SocialCRM FAQ

Q: How does SocialCRM help me generate Google+ Reviews?
A: SocialCRM helps your shop generate Google+ reviews by way of a “smart email” sent on your shop’s behalf as part of a recurring targeted campaign (RTC). Every time your happy customers give you a four- or five-star review (using the SureCritic.com review service), they also automatically receive an email encouraging them to also write a review of your business on Google. The email also includes a link to your shop’s Google+ page, so while you build your shop’s reputation through positive reviews, you’re also increasing your Internet visibility with additional traffic to your Google + page.

If you’re not sure whether we have your current Google+ business page Web address on file, please feel free to contact your SocialCRM support agent. In fact, your support agent will be more than happy to answer any questions you have. Click here to find your support agent’s contact info.  If you don’t have a support agent assigned yet, please call the SocialCRM support line at 888-724-6742 and follow the prompts.

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About the Author

Marcus Mackell

Marcus Mackell is the Director of Mitchell 1's SocialCRM shop marketing product line. He joined the company in 2003 and has been in the automotive social media & retention business for over 17 years.