Ever wondered how Mitchell 1 obtains OEM information?

Ever wondered how Mitchell 1 obtains OEM information?

A question that we get asked all the time is how does Mitchell 1 get its information. Repair information is originally created by the OEM as part of a service manual the OEM writes when releasing a vehicle. We aggregate the OEM data and add value by organizing the information in a standard, easily-searchable format and correcting any errors that we find.

In addition to the data that originates from the OEMs, Mitchell 1 also includes value-added information. For example, we add our popular full-color wiring diagrams that aren’t otherwise available from all vehicle manufacturers for all makes and models.            

The “old way” of receiving OEM information.

Mitchell 1 used to receive hundreds of print service manuals from the OEMs, but we’ve gone high-tech. Now almost all the information comes in electronically to our Editorial Staff to compile and format. Software engineers build the technical infrastructure to support this ever-growing database and develop the online website functionality. The end result is ProDemand, a Web-based solution with advanced search capabilities that allows technicians to quickly find the information they need to repair even the most advanced vehicles in their bay.


This is the first in a series of posts that I originally wrote as part of an “Ask the Expert” feature for Professional Tool & Equipment News (PTEN). To view the original article, click the link: PTEN’s Ask the Expert. Stay tuned for the next installment!



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About the Author

Gary Hixson

Gary Hixson is a Sr. Market Manager at Mitchell 1, and is responsible for product and market management of the Repair Information product line. Most recently he managed the release of ProDemand™, the industry-leading repair, diagnostic and maintenance information system.