- video
Communicating and Connecting with Customers
Dan Williams (Mitchell 1′s Sr. Director of Sales Operations) talks with Wrenchin’ Roger at AAPEX 2012 about strategies to build relationships with customers through better communication before, during and after the shop visit. Shops use Mitchell 1′s SocialCRM™ service reminders and targeted marketing promotions to bring customers to the shop, then they complete an accurate repair and suggest recommendations using ProDemand™ and Manager SE™, and then close the loop after the repair with SocialCRM™ thank-you emails and verified reviews.