ShopConnection

  • SureTrack Community Fix: Blown HHR

    Mitchell 1 SureTrack Real Fix LogoCorrect fuel and air ratios are the key to any engine running properly. Many factors can mess up this ratio and cause problems but even with them correct, you can still have issues that seem like that is the cause. SureTrack community member locustpoint had a Chevrolet HHR Turbo in their shop that was running poorly and smoking and the car had been parked for four years. They posed the question to the community, and with the help of fellow community member DAG1365 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Pulsing Cruiser

    Mitchell 1 SureTrack Real Fix LogoMost mechanics want to resist the urge to just swap parts when presented with a diagnostic code and instead do the diagnostic work to find the actual cause. SureTrack community member locustpoint had a PT Cruiser in their shop that was pulsing when driving and had a code P0339 for the crankshaft sensor. Testing showed the sensor to be good. They posed the question to the community, and with the help of fellow community member Ericsautomotive and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: It’s All in the Fuel

    When a customer brings you their car but leaves out a critical detail, either on purpose or not, it can wreak havoc on your diagnosis. Mitchell 1 SureTrack Real Fix LogoSureTrack community member DYERDAD had a Pontiac Bonneville in their shop that was running poorly and they checked everything that could have been the obvious cause. What they didn’t know from the customer could have saved a lot of time and frustration. They posed the question to the community, and with the help of fellow community member DAG1365 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: The Key is the Key

    Mitchell 1 SureTrack Real Fix LogoHaving a new issue pop up right when your custom comes to pick up their car can be frustrating and embarrassing. But sometimes there is no way you would have known. SureTrack community member bmaples had a BMW X3 SUV that they had repaired the blower on and parked it outside for the customer to pick up. But when they did, the key didn’t work. They posed the question to the community, and with the help of fellow community member BMWTECH and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Can’t Lock That VW

    Mitchell 1 SureTrack Real Fix LogoA car that can’t be locked is a security issue for the owner. Usually this comes down to a switch or a module problem but not always. SureTrack community member griffsautoservice had a Volkswagen Jetta that couldn’t be locked with the keys or the fobs. It was a head scratching problem for them but they finally figured it out. The fix is documented below.

  • SureTrack Real Fix: Throttling Issue

    The throttle body on vehicles controls the air provided to the engine for combustion. There several controls related to its function and when one goes bad the vehicle won’t run right. Follow this Real Fix to see how code P2101 was diagnosed on this vehicle and how the issue was resolved.

  • SureTrack Community Fix: Can’t Keep It In Gear

    Mitchell 1 SureTrack Real Fix LogoHaving to figure out what’s wrong with a vehicle after someone else works on it can be a challenge. In this case, a rebuilt transmission has to be torn down to find the cause. SureTrack community member MIKE1968 had a Ford F150 in the shop that would fall out of gear when coming to a stop. They posed their question to the community, and with the help of fellow community member 1Quick6 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Conflicting Messaging

    Mitchell 1 SureTrack Real Fix LogoSometimes being too cool is a bad thing, even though your dash is saying you’re too hot. SureTrack community member harristech had a Chevrolet Silverado in the shop where the A/C would stop working and the instrument cluster had a message about the engine being too hot. They posed the question to the community, and with the help of fellow community member Dmckemie12 and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: BMW Gets The Shaft

    Mitchell 1 SureTrack Real Fix LogoWhen a drive shaft u-joint breaks it will usually disable the vehicle or cause some serious damage. This car kept on going. SureTrack community member bmaples had a BMW X3 where the front drive shaft fell out and was lost while the owner was driving and they needed help with what to look for when replacing it. They posed the question to the community, and with the help of fellow community member BMWTECH and others, they were able to resolve the issue quickly.

  • SureTrack Community Fix: Double Trouble

    Mitchell 1 SureTrack Real Fix LogoHaving two of the same car in your shop with the same issue is fairly uncommon. Hopefully the same fix works for both. SureTrack community member TurnageAutoCare had a two Chevrolet Cruzes that wouldn’t start. One came in that way and one got that way after an engine swap. They posed the question to the community, and with the help of fellow community member Richard_C and others, they were able to resolve the issue quickly.