ShopConnection

  • The When, How and Why of Responding to Customer Reviews

    The When, How and Why of Responding to Customer Reviews Responding and managing customer reviews might seem like a no-brainer, but when, how and why you respond can have a big impact on your engagement with customers and your shop’s online reputation. Many shop owners have experience with leaving reviews as consumers but may be […]

  • How to Look Up a Customer Using Your Dynamic Dashboard

    How to Look Up a Customer Using Your Dynamic Dashboard SocialCRM recently introduced a brand new reporting dashboard to help shop owners access their consumers’ marketing results with a simple click of a button. Here’s a quick run-through on how to look up a consumer using the dashboard. 1. From your Manager SE system, click the […]

  • How to Write Effective Email Subject Lines

    How to Write Effective Email Subject Lines You already know that email marketing is one of the very most effective ways to market your business. With email, you can target messages to specific audiences, connect and engage with customers and conveniently communicate reminders and promotions to bring them back to your shop. Since most people […]

  • Best of the SocialCRM Tips & Tricks

    Best of the SocialCRM Tips & Tricks Want to get the most out of your SocialCRM shop marketing service? Here’s a collection of tips and tricks put together by the SocialCRM team in 2014. We share some great ways to pump up your marketing efforts using features in the SocialCRM service. We’ll be adding lots […]

  • Your Customer “No Shows” Again – Now What?

    Your Customer “No Shows” Again – Now What? Since we’ve all missed scheduled appointments at some point, can you really blame a consumer when they miss their appointment at your auto repair shop? We’ve all been there. In those cases where a simple reminder would have made the difference, we now offer a solution for […]

  • 6 Steps to Make Your Customer Reviews More Visible on Facebook

    6 Steps to Make Your Customer Reviews More Visible on Facebook With Facebook’s recent update to the business page platform, apps or links that once were prominent now fall to the sidelines. This may hinder the impact of your social marketing efforts! This definitely affects SocialCRM customers – Facebook’s new review options may have pushed […]

  • How to Rescore Low Customer Reviews

    How to Rescore Low Customer Reviews Business reviews play an important role in the decision-making process when a potential consumer is searching for anything. Whether it’s watching a movie or going out to eat, the first thing consumers do today is take out their smart phones and search for the reviews of their choice and similar choices […]

  • Automate Your State Inspection Email Blasts

    Automate Your State Inspection Email Blasts How to Use Manager SE Inspection Date & SocialCRM Together There are a number ways that Manager SE & SocialCRM work well together. One of the lesser known ways is that SocialCRM can pull information from Manager SE’s inspection date field and target vehicles based on their next inspection […]

  • 5 Tips to Maximize the SocialCRM Experience

    5 Tips to Get the Most Out of Your SocialCRM Experience As we start the New Year, it’s a good time to share some tips to help our SocialCRM clients make the most of their program to continue to retain and attract customers and build business in 2014  — and beyond. 1. Be Engaged SocialCRM […]

  • How to Prevent Coupons From Becoming a Nightmare

    How to Prevent Coupons From Becoming a Nightmare Unfortunately there is no “silver bullet” (vampires rejoice!) when it comes to using coupons effectively. Creating the coupon offer itself can be one of the easier aspects of running a successful campaign. Here are some tips on practicle ways to use coupons effectively… Read More