ShopConnection

  • Here are Answers to Some SocialCRM FAQs

    FAQs_featured_PNGThe Featured SocialCRM FAQ series shares questions that our SocialCRM support agents receive quite often from shop owners and managers. This time we answer three questions: Do my SureCritic reviews show up on other sites and directories online? How do I share my reviews to my Google+ page or Facebook? Does SocialCRM offer postcards?

  • Marketing: What A Difference 30 Years Makes

    Marketing: What A Difference 30 Years Makes The 80’s might seem like the Stone Age to some of us, but even then, automotive shops were a bit more advanced than scribbling pictographs on rock walls in order to bring customers in – or so we thought. Back in the day, businesses would market themselves via static […]

  • How to Turn a Service Recommendation into an Email Reminder

    Turn a Service Recommendation into an Email Reminder Service recommendations play a vital role across all stages of the maintenance and repair cycle. From letting a consumer know about a specific service need, through the actual purchase decision, recommendations are vital to the success of any automotive shop. Shops that use the Mitchell 1 SocialCRM […]

  • The When, How and Why of Responding to Customer Reviews

    The When, How and Why of Responding to Customer Reviews Responding and managing customer reviews might seem like a no-brainer, but when, how and why you respond can have a big impact on your engagement with customers and your shop’s online reputation. Many shop owners have experience with leaving reviews as consumers but may be […]

  • How to Look Up a Customer Using Your Dynamic Dashboard

    How to Look Up a Customer Using Your Dynamic Dashboard SocialCRM recently introduced a brand new reporting dashboard to help shop owners access their consumers’ marketing results with a simple click of a button. Here’s a quick run-through on how to look up a consumer using the dashboard. 1. From your Manager SE system, click the […]