ShopConnection

  • Here are Answers to Some SocialCRM FAQs

    FAQs_featured_PNGThe Featured SocialCRM FAQ series shares questions that our SocialCRM support agents receive quite often from shop owners and managers. This time we answer three questions: Do my SureCritic reviews show up on other sites and directories online? How do I share my reviews to my Google+ page or Facebook? Does SocialCRM offer postcards?

  • Marketing: What A Difference 30 Years Makes

    Marketing: What A Difference 30 Years Makes The 80’s might seem like the Stone Age to some of us, but even then, automotive shops were a bit more advanced than scribbling pictographs on rock walls in order to bring customers in – or so we thought. Back in the day, businesses would market themselves via static […]

  • How to Turn a Service Recommendation into an Email Reminder

    Turn a Service Recommendation into an Email Reminder Service recommendations play a vital role across all stages of the maintenance and repair cycle. From letting a consumer know about a specific service need, through the actual purchase decision, recommendations are vital to the success of any automotive shop. Shops that use the Mitchell 1 SocialCRM […]

  • The When, How and Why of Responding to Customer Reviews

    The When, How and Why of Responding to Customer Reviews Responding and managing customer reviews might seem like a no-brainer, but when, how and why you respond can have a big impact on your engagement with customers and your shop’s online reputation. Many shop owners have experience with leaving reviews as consumers but may be […]

  • How to Look Up a Customer Using Your Dynamic Dashboard

    How to Look Up a Customer Using Your Dynamic Dashboard SocialCRM recently introduced a brand new reporting dashboard to help shop owners access their consumers’ marketing results with a simple click of a button. Here’s a quick run-through on how to look up a consumer using the dashboard. 1. From your Manager SE system, click the […]

  • How to Write Effective Email Subject Lines

    How to Write Effective Email Subject Lines You already know that email marketing is one of the very most effective ways to market your business. With email, you can target messages to specific audiences, connect and engage with customers and conveniently communicate reminders and promotions to bring them back to your shop. Since most people […]

  • Best of the SocialCRM Tips & Tricks

    Best of the SocialCRM Tips & Tricks Want to get the most out of your SocialCRM shop marketing service? Here’s a collection of tips and tricks put together by the SocialCRM team in 2014. We share some great ways to pump up your marketing efforts using features in the SocialCRM service. We’ll be adding lots […]

  • Your Customer “No Shows” Again – Now What?

    Your Customer “No Shows” Again – Now What? Since we’ve all missed scheduled appointments at some point, can you really blame a consumer when they miss their appointment at your auto repair shop? We’ve all been there. In those cases where a simple reminder would have made the difference, we now offer a solution for […]