Author Archives
Dedicated Support for Customers – That Means You! Customer support is a very important component to any business. When a customer needs assistance, they want to be able to reach out to someone and get help in a timely & efficient manner. Here in SocialCRM, we use a “dedicated” customer support model. That means we […]
Meet Your Support Agent: Greg Betz The “Meet Your Support Agent” feature provides an inside look at the SocialCRM service from the support agent’s perspective. In an interview format, they share expertise, insights and best practices to help auto repair shops use digital marketing & social media strategies to gain competitive advantage in their market. […]
Meet Your Support Agent: Arika Ramirez The “Meet Your Support Agent” feature provides an inside look at the SocialCRM service from the support agent’s perspective. In an interview format, they share expertise, insights and best practices to help auto repair shops use digital marketing strategies to gain competitive advantage in their market. This month we’ll […]
Quick Tip: Reminder about Appointment Reminders Appointment scheduling plays an important role in running a successful automotive shop. It helps you get organized so you can keep things humming along efficiently with a steady flow of cars into your bays. Effective appointment scheduling also helps you project daily parts and staffing needs. A common issue that […]
Automate Your State Inspection Email Blasts How to Use Manager SE Inspection Date & SocialCRM Together There are a number ways that Manager SE & SocialCRM work well together. One of the lesser known ways is that SocialCRM can pull information from Manager SE’s inspection date field and target vehicles based on their next inspection […]
A Match Made in Heaven: SocialCRM & Manager SE Valentine’s Day is here, and it’s a perfect time to showcase the “Love Connection” between SocialCRM and our well-loved shop management system, Manager SE™. Vehicle Recommendations: The relationship between Vehicle Recommendations in Manager (SE & 5.9) and SocialCRM is tried and true. When they were first introduced to […]
5 Tips to Get the Most Out of Your SocialCRM Experience As we start the New Year, it’s a good time to share some tips to help our SocialCRM clients make the most of their program to continue to retain and attract customers and build business in 2014 — and beyond. 1. Be Engaged SocialCRM […]
Don’t Forget Google+ Does your shop have a Google+ page yet? While Facebook may still have more name recognition, Google+ is quickly catching up with the number of total users and is now recognized as the number two social media site, having already surpassed Twitter. There doesn’t seem to be a consensus among social media […]
Meet Your Support Agent: Kelly Nottingham The “Meet Your Support Agent” feature provides an inside look at the SocialCRM service from the support agent’s perspective. In an interview format, they share expertise, insights and best practices to help auto repair shops use digital marketing strategies to gain competitive advantage in their market. This month we’ll […]
Meet Your Support Agent: Norman Willis The “Meet Your Support Agent” feature provides an inside look at the SocialCRM service from the support agent’s perspective. In an interview format, they share expertise, insights and best practices to help auto repair shops use digital marketing strategies to gain competitive advantage in their market. This month we’ll […]