Diagnostics

SureTrack®, the auto diagnostic resource in ProDemand®, brings together a unique combination of intelligence and expertise to help aftermarket automotive shops increase accuracy and efficiency from diagnosis to a completed repair.

The industry’s most comprehensive source of expert knowledge for professional technicians, SureTrack’s car diagnostic software combines diagnostic experience with repair time-savers and detailed parts replacement records, all wrapped in an interactive community of thousands of repair professionals and expert technicians.

Seamless Integration with ProDemand through 1Search Plus

SureTrack real-world information and features are seamlessly integrated into the ProDemand 1Search Plus module, allowing you to move to and from OEM and real-world information effortlessly. 1Search Plus returns information in a unique layout aligned with the way a technician thinks about diagnosis and repair.

Common Repair Procedures

What is the root cause of the problem? With this exclusive SureTrack feature, you’ll see which repair procedures are most frequently performed to successfully complete the repair for symptoms, fault codes and vehicles just like the one in your bay. Quickly determine the most likely fix based on vehicle-specific model, mileage and symptoms.

Real Fixes

Learn what has worked for other technicians like you. Access tens of millions of Real Fixes covering just about every year/make/model combination you’re likely to see in your shop. Every system – from ABS to Transmissions, and more – is covered with shop-proven tips and test procedures.
Tips and Real Fixes come from two main sources: knowledge compiled from repair orders completed by thousands of shops and technicians across the country, and confirmed by expert technicians; and the SureTrack Community, an online network of technicians, sharing their knowledge and insights to help solve problems. You can troubleshoot that hard-to-diagnose issue by searching the database by symptom or ask a question directly and receive a response, often within minutes. Share your own tips and workarounds and you can save another tech countless hours of searching.

Component Test Information

Component operation, location, best test location, connector end views and test procedures provide all the information needed to verify the component is operating properly or failing.

Known Good Waveforms

The industry’s largest library of waveforms to compare your test results to known good values. This comprehensive collection of test results is gathered through actual on-vehicle tests, so you know exactly what to look for. Data graphs and scope waveforms provide a point of reference to verify faulty parts.

Community

You are likely not the first person to come across this difficult-to-diagnose code or symptom. Use the community as a collaborative tool to ask a question out to automotive experts and receive answers to help you move forward, often in a few minutes.

ProView – Causes and Fixes

Get an alternate view of possible repair solutions by seeing how diagnostic trouble codes (DTCs) and symptoms relate to commonly replaced components. Once a code or symptom is selected in ProDemand, ProView provides all of the known fixed components for that code or symptom, or multiple codes and symptoms, based on real-world content. This allows you to quickly see the most commonly repaired components and plan a diagnosis strategy to resolve the problem.