Mitchell 1’s SureTrack Hits Real Fixes Milestone for 2016

Over the course of the past year, Mitchell 1 has continued to add expert-based content to its SureTrack® diagnostic auto repair information resource in ProDemand®, which now offers over 32 million Real Fixes to assist technicians of all skill levels with their diagnostics. SureTrack is an easy-to-search system that brings together a unique combination of intelligence and expertise to help automotive repair shops increase accuracy and efficiency from diagnosis to completed repair.

“Over the last year, we have expanded the number of Real Fixes in ProDemand at a rate of about 250,000 per month, with more focus on fixes that address less common problems. This means automotive repair professionals can solve more problems on more vehicles than ever before,” said Ben Johnson, director of product management for Mitchell 1. “Finding ways to help shops fix cars more efficiently is always a top priority for Mitchell 1. Building our real-world content to supplement the extensive library of OEM content in ProDemand is just one way we can do that.”

Real Fixes are verified solutions to vehicle problems, based on actual repairs performed in professional auto repair shops. In addition to the Real Fixes, SureTrack also offers over 483 million “Fixed Its,” documented instances where a technician has applied a Real Fix to solve the issue on the vehicle they are working on. Having this insight can help steer the technician to the most likely root cause of a vehicle issue, saving time and helping increase accuracy.

As a leading source of information for professional technicians, SureTrack combines diagnostic insights with repair timesavers and detailed parts replacement records, all wrapped in an interactive community of thousands of repair professionals and expert technicians. The ProView troubleshooting tool in SureTrack shows the relationship between codes, symptoms and components to help techs diagnose multi-code issues.

Mitchell 1 consolidates this information in a single location, so technicians no longer have to search multiple databases with multiple logins and subscriptions to find the data they need to complete the repair. SureTrack is integrated with ProDemand, Mitchell 1’s industry-leading OEM repair information software, giving shops an end-to-end solution for diagnosing, estimating and performing the needed repairs that is unmatched in the industry.

The article categories in SureTrack include:

  • Real Fixes: Shortcuts based on actual repairs performed in shops
  • Tips: Vehicle-specific diagnostic guidance
  • Component tests: Complete with connector views and test connections
  • Waveforms: Known good images that help confirm diagnoses
  • Questions: Answered by the SureTrack community of experts

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