REPORT PRO Customize Multi Point Inspection What Should Be Done Before Customizing 1. Make a list of categories that represent the service lines that you wish to dynamically track against your shop management invoice line items 1.1. Typically these... Read More

REPORT PRO Fix History Invoice Odometer Reading If you notice a yellow shield in the bottom right corner of Report Pro, the vehicle shown needs this utility run. Don't worry, there is no need to unpost/repost the history invoice needing the... Read More

LUBE STICKER PRO Jump Start Your Calendar This is recommended for new customers to prefill the next few months with appointments in your Calendar. This will also cause Message Manager to begin sending text message appointment reminders. 1. Click the... Read More

This sticker works with the Dymo Printer: #MITC260 Ultra Removable Glass Adhesive Stickers This sticker works with Zebra Printers: LRKITCAR Static Cling Labels Both are available at https://mitchell1supplies.com/store/store... Read More

REPORT PRO Add Logo To Invoice For best results, image should be created from a graphics software. If created using Raster graphics (pixels) the logo should be generated for the specific size from the software. If created using Vector software ... Read More

The following Printers function with ProPack Lube Sticker Pro:ZEBRA TLP 2824 or TLP 2824 PlusDYMO Label Writer 450 Read More

  Dymo Label Writer 450 Turbo Zebra TLP 2824 Zebra TLP 2824 Plus Zebra – Cobra Striker Printer and labels may be purchased from National Document Solutions - their web site is: https://mitchell1supplies.com/store/store/comersus_home... Read More

REPORT PRO Configure Email Settings Each machine is configured separately and you can use the same email on all workstations or different, it's your choice. Email is sent using SMTP via your email provider. Many email servers do not... Read More

MESSAGE MANAGER PRO Send a Text Message There several ways to get to the send message screen: 1. With a Customer/Vehicle/Order open in your shop management system 1.1. From Message Manager Pro 1.2. Click the Quick Message button 1.3. Select... Read More

REPORT PRO Email an Estimate/RO/Invoice Remember that Report Pro will load the Est/RO/Invoice currently visible in your shop management system or the Est/RO/Invoice last accessed in your shop management system 1. From Report Pro 2. Verify you are on... Read More

MESSAGE MANAGER PRO Send Auto Reminder Text Messages for Appointments From the computer where most communication/interaction occurs with the customer 1. From your Message Manager Pro window 2. Click the Settings tab 3. Click the Automation tab 4.... Read More

REPORT PRO Quickly Print a Tech Worksheet Report Pro will load and or print Tech Worksheet for the vehicle on the Est/RO/Invoice currently visible in your Shop Management System or the vehicle on the last accessed Est/RO/Invoice 1. From Report Pro 2... Read More

LUBE STICKER PRO Select Lube Sticker Printer 1. Click the Pro Pack button 2. Click the Lube Sticker Pro button 3. Click the Settings tab 4. Click the Management tab 5. Select the appropriate option for printer type Dymo Printer for a Dymo... Read More

LUBE STICKER PRO Change the shop info printed on my lube sticker 1. Click the Pro Pack button 2. Click the Lube Sticker Pro button 3. Click the Settings tab 4. Click the Management tab 5. Click the Setup Printing button (Go to step 6 for Dymo... Read More

The attached document is the user guide for ProPack.  Read More

REPORT PRO Quickly Print a Posted Invoice After posting an Invoice and stepping through your configured Management System options, you are returned to the Work In Progress screen on which the posted invoice you want to print is not there. Remember... Read More

MESSAGE MANAGER PRO Create/Edit Text Message Templates 1. From your Message Manager Pro window 2. Click the Settings tab 3. Click the Automation tab 4. Click the Load From Templates button 5. Select the Template Builder tab 6. Click the Add button... Read More

MESSAGE MANAGER PRO Activate Message Manager Pro 1. Open your email that contains your SMS Number and Activation code 2. Highlight your Activation code and copy it via CTRL+C or Right Click/Copy 3. Click the Pro Pack button 4. Click the Message... Read More

REPORT PRO Re-Categorize My History Invoice Line Items It is important to note descriptions as they appear in your management system of the line items (labor, parts, sublet) that you are assigning/re-assigning for entering in the text Category... Read More

REPORT PRO Apply Invoice Customizations on Other Workstations 1. From Report Pro 2. Click the Customize tab 3. Click the Customize Invoice button 4. Click the Load button 5. Click the Save button Read More

MESSAGE MANAGER PRO Remove Message Manager from Startup 1. Click the Start button 2. Click/Expand All Programs 3. Click/Expand the Startup folder 4. Right Click Message Manager Pro 5. Select Delete Read More

National Document Solutions:  https://mitchell1supplies.com/store/store/comersus_home.asp Read More

MESSAGE MANAGER PRO Increase the Number of Messages Displayed in my Messages Window 1. From your Message Manager Pro window 2. Click the Settings tab 3. Click the Messaging tab 4. In the box under Max Messages Displayed, increase it to your... Read More

LUBE STICKER PRO Customize Oil Change Intervals   1. Click the ProPack Button 2. Click the Lube Sticker Pro button 3. Select the Settings tab 4. Verify you are on the LOF tab 5. Type in the display names for your 3 Oil Types 6. Enter the... Read More

Automatically Add Next Oil Change Appointment LUBE STICKER PRO   1. Click the Pro Pack button 2. Click the Lube Sticker Pro button 3. Click the Settings tab 4. Click the Automation tab 5. Check the box labeled Auto Add Appointment 6.... Read More

REPORT PRO Setup Quick Reports Setting is per machine. This allows for some creative implementation to address the needs of different types of customers. 1. From Report Pro 2. Click the Settings tab 3. Click the Quick Reports button 4. Click the... Read More

In Landscape only Invoice; you must create a filler line (if needed) to push to second page; the logic is:  odd number pages use the left side bar for recommendations, even numbered pages use the left side bar for Coupons. This is by... Read More

MESSAGE MANAGER PRO Select or Change Phone Number Message Manager Links To 1. From your Message Manager Pro window 2. Click the Settings tab   3. Click the Setup tab   4. In the box under Primary Cell Phone, click the drop down arrow  ... Read More

LUBE STICKER PRO Automatically add the next oil change recommendation 1. Click the Pro Pack button 2. Click the Lube Sticker Pro button 3. Click the Settings tab 4. Click the Automation tab 5. Check the box labeled Auto Add Recommendation 5.1.... Read More

LUBE STICKER PRO Use YMM Oil Change Intervals   1. Click the ProPack Button 2. Click the Lube Sticker Pro button 3. Click the Community Recommended Interval button at the bottom of the Lube Sticker Pro window 4. System will scan the online... Read More

MESSAGE MANAGER PRO Print Text Message History For a Phone Number 1. From Message Manager Pro 2. Use any of methods 1 through 6 in Send a text message to open a conversation window 3. Click the Print Conversation tab. Communication history is... Read More

LUBE STICKER PRO Change the auto recommendation's category 1. Click the Pro Pack button 2. Click the Lube Sticker Pro button 3. Click the Settings tab 4. Click the Automation tab 5. Click the drop down arrow in the box labeled Category 6.... Read More

MESSAGE MANAGER PRO Auto Label Appointments As Confirmed From your Message Manager Pro window 1. Click the Settings tab 2. Click the Automation tab 3. Check the box labeled Customer Can Reply 'C' to Confirm Appointment. 4. Verify/Edit the... Read More

LUBE STICKER PRO Set the Days of the Week Auto Appointments are Created On 1. Click the Pro Pack button 2. Click the Lube Sticker Pro button 3. Click the Settings tab 4. Click the Automation tab 5. In the Shop Open On section, check/uncheck the days... Read More

Change Auto Recommendation's Description   LUBE STICKER PRO   1. Click the Pro Pack button 2. Click the Lube Sticker Pro button 3. Click the Settings tab 4. Click the Automation tab 5. Edit the text in the box labeled Recommendation to... Read More

REPORT PRO Quickly Print an Invoice Report Pro will load and print the Est/RO/Invoice that is currently visible in your Shop Management System or the last accessed Est/RO/Invoice if on the Work In Progress Screen. 1. From Report Pro 2. Verify that... Read More