Who is eligible for ProDemand/ShopKey Pro? All subscribers to OnDemand5.com or ShopKey5.com are welcome to upgrade their subscription to ProDemand or ShopKey Pro. How much does the upgrade to ProDemand/ShopKey Pro cost? The upgrade is no... Read More

Problem: Can't Log In? Solution: Turn On Compatibility Mode in Internet Explorer 9 You must turn on Compatibility Mode in Internet Explorer 9 in order to use OnDemand5.com or ShopKey5.com. If you got to the login page and it was missing the... Read More

What are the System Requirements? Mitchell1 recommends a High Speed internet connection and a minimum of 1024x768 Screen Resolution. Check the full 2012 Mitchell 1 Specifications here: http://www.mitchell1.com/knowledgebase/article.php?id=537  ... Read More

How To: Sorting Saved Estimates in ProDemand Have a lot of saved estimates in ProDemand? You can sort them to make it easier to find the one you're looking for. At the top of the saved estimates table are four headings. You can click on these... Read More

Attached is a document that answers a number of questions about our labor times used in estimating.     Read More

The attached article will show the steps for Setting Default Language Other Than English in Google Chrome Read More

The training sessions is interactive so you may ask questions as well.   On the product home page (before you log in), in the lower left side, you can click on the "Click For Training Info” button to access information regarding the... Read More

Before estimates can be created, it is necessary to customize the settings to match your business. Click on Tools to gain access to Shop Settings – Estimator Options. Here you may define three different Labor Rates with Descriptions, setup Tax... Read More

Browser Compatibility (System Requirements)   ProDemand / ShopkeyPro • Google Chrome (recommended) • FireFox Mozilla • Microsoft Internet Explorer 8, 9 & 11 More information here: http://www.mitchell1.com/shopconnection/2015/02/25/answers... Read More

To download Chrome browser and configure it on your PC follow these steps.   A. Click on this link: https://www.google.com/intl/en/chrome/browser/?&brand=CHMA&utm_campaign=en&utm_source=en-ha-na-us-bk&utm_medium=ha B. Click... Read More

    Feedback provides a way for customers to tell us something about their user experience; this input is checked every day. Enter feedback as to what you were doing and what happened; no need to enter Year-Make-Model as we... Read More

  For information on the latest in mobile platforms with ProDemand, see http://www.mitchell1.com/shopconnection/2014/01/20/how-mobile-is-mitchell-1/   12/18/2014 Update: Meet ProDemand Mobile!: http://www.mitchell1.com/shopconnection/2014/12/18... Read More

Attached is a document for how to address a lost password or need to get the ProDemand / ShopKeyPro product credentials altogether:     Read More

Creating a login with a ProDemand or ShopkeyPro subscription: Creating a login using a Snap-on diagnostic device authorization key: Read More

The attached article will show the steps required for Google Chrome to Translate ProDemand to Another Language. Read More

Note:  The Shop Management program is no longer supported on scan tools.   Note:  If you find it necessary to lower/disable UAC in order to install a Shop Management Workstation on a VERUS Edge, you also need to return the slider to the original... Read More

  http://www.mitchell1.com/shopconnection/2014/04/28/adding-your-shop-logo-to-a-printed-quote-in-prodemand/   Read More

UPDATE: special characters (e.g. !,@,#,$,%,^,&, etc.) in the username\password could also prevent passwords from saving and can cause session timeouts.   Problem: Customer reports ShopKeyPro.com will timeout within 15 minutes of using the... Read More

UPDATE: special characters (e.g. !,@,#,$,%,^,&, etc.) in the username\password could also prevent passwords from saving and can cause session timeouts.   Problem:  Customer reports ProDemand.com will timeout within 15 minutes of using the... Read More

When using 1Search in Prodemand using Google Chrome, you may see following text under the SureTrack Results: “An error prevented returning search results.” This is caused by a setting in Chrome that blocks third-party cookies in the browser. To... Read More

When viewing our websites on a mobile platform, it is important to keep your browsing application up-to-date as we continually leverage new technologies and features. See the attached document for how to do this for both iOS and Android devices.  Read More