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04. ProDemand/ShopKeyPro Articles 
Verus Edge - Configuring Web Integration
Viewed 2234 times since Fri, Sep 4, 2015
Note: The Shop Management program is no longer supported on scan tools. Note: If you find it necessary to lower/disable UAC in order to install a Shop Management Workstation on a VERUS Edge, you also need to return the slider to the original... Read More
Using an iPad, Tablet, or other mobile platform with ProDemand
Viewed 4445 times since Tue, Aug 26, 2014
For information on the latest in mobile platforms with ProDemand, see http://www.mitchell1.com/shopconnection/2014/01/20/how-mobile-is-mitchell-1/ 12/18/2014 Update: Meet ProDemand Mobile!: http://www.mitchell1.com/shopconnection/2014/12/18... Read More
Tools - Shop Settings (Estimator)
Viewed 1751 times since Fri, Dec 7, 2012
Before estimates can be created, it is necessary to customize the settings to match your business. Click on Tools to gain access to Shop Settings – Estimator Options. Here you may define three different Labor Rates with Descriptions, setup Tax... Read More
SureTrack Results - An error prevented returning search results
Viewed 837 times since Wed, Jul 26, 2017
When using 1Search in Prodemand using Google Chrome, you may see following text under the SureTrack Results: “An error prevented returning search results.” This is caused by a setting in Chrome that blocks third-party cookies in the browser. To... Read More
Supported Internet Browsers
Viewed 2180 times since Fri, Dec 7, 2012
Browser Compatibility (System Requirements) ProDemand / ShopkeyPro • Google Chrome (recommended) • FireFox Mozilla • Microsoft Internet Explorer 8, 9 & 11 More information here: http://www.mitchell1.com/shopconnection/2015/02/25/answers... Read More
Sorting Saved Estimates in ProDemand / ShopKeyPro
Viewed 8046 times since Wed, Jan 30, 2013
How To: Sorting Saved Estimates in ProDemand Have a lot of saved estimates in ProDemand? You can sort them to make it easier to find the one you're looking for. At the top of the saved estimates table are four headings. You can click on these... Read More
Setting Default Language Other Than English in Google Chrome
Viewed 7913 times since Tue, Jul 9, 2013
The attached article will show the steps for Setting Default Language Other Than English in Google Chrome Read More
Session Timed Out ShopKeyPro
Viewed 1557 times since Tue, Oct 22, 2013
UPDATE: special characters (e.g. !,@,#,$,%,^,&, etc.) in the username\password could also prevent passwords from saving and can cause session timeouts. Problem: Customer reports ShopKeyPro.com will timeout within 15 minutes of using the... Read More
Session Timed Out ProDemand
Viewed 2833 times since Tue, Oct 22, 2013
UPDATE: special characters (e.g. !,@,#,$,%,^,&, etc.) in the username\password could also prevent passwords from saving and can cause session timeouts. Problem: Customer reports ProDemand.com will timeout within 15 minutes of using the... Read More
ProDemand/ShopKeyPro Training Schedule
Viewed 1415 times since Fri, Dec 7, 2012
The training sessions is interactive so you may ask questions as well. On the product home page (before you log in), in the lower left side, you can click on the "Click For Training Info” button to access information regarding the... Read More
ProDemand / ShopKeyPro - Retrieve Password /Username
Viewed 3271 times since Wed, Oct 9, 2013
Attached is a document for how to address a lost password or need to get the ProDemand / ShopKeyPro product credentials altogether: Read More
Labor Times FAQ
Viewed 8903 times since Mon, May 6, 2013
Attached is a document that answers a number of questions about our labor times used in estimating. Read More
Keeping your Browser Updated for Mobile Web Sites
Viewed 766 times since Thu, Jan 22, 2015
When viewing our websites on a mobile platform, it is important to keep your browsing application up-to-date as we continually leverage new technologies and features. See the attached document for how to do this for both iOS and Android devices. Read More
How to Download Chrome Browser
Viewed 1361 times since Fri, Dec 7, 2012
To download Chrome browser and configure it on your PC follow these steps. A. Click on this link: https://www.google.com/intl/en/chrome/browser/?&brand=CHMA&utm_campaign=en&utm_source=en-ha-na-us-bk&utm_medium=ha B. Click... Read More
Google Chrome Translate ProDemand to Other Language
Viewed 1363 times since Tue, Jul 9, 2013
The attached article will show the steps required for Google Chrome to Translate ProDemand to Another Language. Read More
Feedback
Viewed 897 times since Fri, Dec 7, 2012
Feedback provides a way for customers to tell us something about their user experience; this input is checked every day. Enter feedback as to what you were doing and what happened; no need to enter Year-Make-Model as we... Read More
FAQ #2 Requirements / Browser / Navigation
Viewed 2725 times since Wed, Dec 12, 2012
What are the System Requirements? Mitchell1 recommends a High Speed internet connection and a minimum of 1024x768 Screen Resolution. Check the full 2012 Mitchell 1 Specifications here: http://www.mitchell1.com/knowledgebase/article.php?id=537 ... Read More
FAQ #1 Subscription / Access / Content
Viewed 4150 times since Wed, Dec 12, 2012
Who is eligible for ProDemand/ShopKey Pro?All subscribers to OnDemand5.com or ShopKey5.com are welcome to upgrade their subscription to ProDemand or ShopKey Pro. How much does the upgrade to ProDemand/ShopKey Pro cost?The upgrade is no additional... Read More
Creating an Individual Login for SureTrack Community
Viewed 1907 times since Mon, Dec 5, 2016
Creating a login with a ProDemand or ShopkeyPro subscription: Creating a login using a Snap-on diagnostic device authorization key: Read More
Can’t Login - Compatibility Mode
Viewed 5162 times since Tue, Jul 17, 2012
Problem: Can't Log In? Solution: Turn On Compatibility Mode in Internet Explorer 9 You must turn on Compatibility Mode in Internet Explorer 9 in order to use OnDemand5.com or ShopKey5.com. If you got to the login page and it was missing the... Read More
Adding your Shop Logo to Printed Quotes
Viewed 2184 times since Mon, Mar 30, 2015
http://www.mitchell1.com/shopconnection/2014/04/28/adding-your-shop-logo-to-a-printed-quote-in-prodemand/ Read More
Accessing SureTrack Guide
Viewed 494 times since Fri, Aug 28, 2020
See attachment below for the Accessing-SureTrack.pdf guide. The attached PDF includes 3 separate guides combined into one. This is a helpful resource guide for connecting your ZEUS, VERUS Edge, VERUS, VERUS PRO, APOLLO D8, MODIS, SOLUS, or ETHOS to... Read More
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