v     Accounts Receivable Aging Detail – Accounting ReportProvides a detailed listing of all invoices with outstanding balances including any applied payments. Broken out by 30, 60 & 60+ day increments. ... Read More

Percentages  Margin The percentage margin is the percentage of the final selling price that is profit. Markup A markup is what percentage of the cost price do you add on to get the selling price. These are different, a selling price with a... Read More

  Due to upgrades in the most recent version of Mitchell 1 Manager SE and ManagerPlus SE, your service history records will no longer automatically be shared with CARFAX. This change will not have any impact on your workflow or user... Read More

News: 5.9.x Shop Management Update Discs shipping frequency changed. In an effort to avoid price increases and eliminate thousands of CDs in landfills, you will now receive the "Management System Update” disc twice a year. As usual, that disc... Read More

See attached PDF file detailing how to configure the Nexpart (WHI) catalog within the legacy verrsion of Mitchell and ShopKey Management software for user with Advance Auto Parts Read More

ERROR 5356 WHEN LAUNCHING MGR WORKSTATION Symptom: The following error occurs when trying to open the Management program: A severe error has occurred in the application. Continued operation is not possible. You will have to restart the application.... Read More

PROBLEM: NAPA parts ordering button on a shop management 5.9.x workstation running Windows 7.0. User gets the following error: DAX Error: The specified module could not be found and then when you acknowledge that error you get " Class not... Read More

Sometimes you need something from a vendor that is not integrated to the shop mgmt software for electronic parts ordering & automatic Purchase Order generation. Here are the steps to manually create a Purchase Order as needed.1. Go to the... Read More

The shop management software includes a Profit Wizard (F12) to see at a glance how your shop’s profit picture looks on the particular order being viewed. We know there are other factors beyond part, labor or sublet cost, so a couple additional... Read More

  Printer Error Problem Troubleshooting Tip 504- Report Not Found You have selected a report that does not exist. The report file no longer exist, which means the Series software needs to be reinstalled. 513- Invalid Printer The printer... Read More

Shop Management software ships with an Import Data Utility which allows you to import a properly formatted Microsoft Access database of customer, vehicle, vendor and inventory information. The process is covered in Appendix C of the User’s... Read More

Use these steps to generate a master list of all customers for holiday mailing labels: 1. Go to Reports, select the Followup tab; choose ANY template and you'll open up on the History tab. 2a. Change BOTH date ranges beyond the current day you... Read More

Problem:   Some states require applying the full tax amount before any discount coupons are applied to an Invoice, in this scenario tax is 7.75%. Versions Affected: Manager/Manager Plus, Shopkey Service Writer/Management (all versions).   In our... Read More

  How to back-up your management system files to a USB Drive. 1. Insert USB drive in computer and determine which drive letter has been assigned to that device. To determine which Drive letter has been assigned to the USB drive open My Computer from... Read More

The management software includes a list of Referral types to define how a customer became part of the database. Users may customize the list from any Customer screen Open any EST, RO or INV and go to the Customer screen.1. Click on the Market button... Read More

Question: Is there a way to change the payment type in the “Apply Payments Dialog Box”? We have a need to include “Electronic” payments. Answer:1) Go to Setup, Standard Tables and select Income/Payment Types tab.2) Change... Read More

Problem: Winsock error: "Error 10022 in function listen invalid argument" Versions: Manager/ManagerPlus, ServiceWriter/Management, all versions. Solution: Program executable is being blocked by a Firewall. Disable Firewall or allow executable... Read More

  Configure Your 5.9 Shop Management to Email Attachments pdfFactory installs as another printer option allowing Manager/Manager Plus or Service Writer / ShopKey Management users to email Estimates, Revisions, Invoices or any Reports to their... Read More

Within the program, pressing F3 (Utilities, Find Customer) provides access to where you can enter a VIN number and search within Manager for that vehicle and then launch an Estimate or Repair Order. Since this selects the vehicle, you may quickly... Read More

Symptom: Attempting to setup a Carquest Weblink 2 vendor link crashes program. Versions Affected: 5.9.143 + 5.9.5.145 and higher Solution: The Carquest Weblink II catalog requires a system to run .NET framework 3.5. The installer will be included on... Read More

When you post an invoice with a current balance, the invoice will be posted as a Charge and will appear on the Posted Order Report. Since you have not collected any form of payment for that invoice, it will not appear on the Cash Receipts Report.... Read More

After pressing the 30/60/90 button you receive a message that says, "Cannot start your application. The workgroup information file is missing or opened exclusively by another user."  This error means that the cmdsys.pps file is corrupted and is... Read More

Symptom: When trying to enter and save ANY information in the Manager program, an error code 5356 indicates being unable to write information to the database. Further troubleshooting indicates there is no 3031 error present, or ‘read-only'... Read More

TIP: To find a customer by first name, type a comma (",") then a few letters of the first name. All of the first names that match those characters will be listed for you to select from.  Read More

NOTE: Mitchell 1 Tech Support cannot assist with this issue; the information within is provided as a courtesy.Fixing the WorldPAC access from shop management software problem caused by 3rd party firewall settings. Adjust HTTP scanning. #1 - Open the... Read More

Top 25 Reports Defined      Accounts Receivable Aging Detail – Accounting Report Provides a detailed listing of all invoices with outstanding balances including any applied payments. Broken out by 30, 60 & 60+ day increments. Sorted and... Read More

Attempting to link a Vendor record to FirstCall, Activant or eStore throw an error "Vendor Code could not be save to registry".  This error is also possible after a vendor has been successfully installed; the user may receive this error when... Read More

The Manager SE program does not have an official refund function; however there are several workarounds. Every shop is unique and choosing the proper refund method will depend on how the management software is configured and overall shop objectives.... Read More

Click on UserList icon Click on Add to create a User Name (or job function) Click on OK; this name becomes active In the lower RH corner, next to the version number, you should now see the name you added instead of Default User. ... Read More

Manager features Automatic Backups. This feature prompts you to automatically back up your data at pre-defined intervals (program startup, shut-down, or end of day) and then copies the files you would need to restore your database to a location you... Read More

Selecting the Florida Tax Calculation Method will modify tax rates to the attached Florida sales tax chart. To switch to the Florida Tax Calculation Method, go to Configurations > Standard Tables > Tax Rate in the Shop Management software.... Read More

Solution 1: Go to http://www.managerfiles.com and run item #19 (number subject to change) -  the vspell.exe. Please note that shop mgmt program should be closed before running it. The file is also attached to this article.  ... Read More

Instructions for performing a Mail Merge with your shop management database and Word. This allows for customized followup efforts with customer, vehicle and service history information appearing in the letters generated. Please refer to the... Read More

How Do I Swap A Customer’s Personalized Plate To Their 2nd Car? (NOTE; Both Vehicles are in History file) Assuming that both vehicles will remain on file: Need to call up the 1st vehicle that has the desired plate, then:1) Go to Utilities,... Read More

It is possible within Followup tabs to filter a list of customers who's last invoice falls into a prior date range. The following exercise includes creating a postcard to send inactive customers to encourage them to call or come into the shop.1.... Read More

To add a new service writer to your shop management program, follow these steps.1. Go to the Setup menu, select Technician Setup.2. Click on Add to open the technician setup window. 3. Enter the technician's information. Click OK to save.NOTE:... Read More

You need to take the item down to ZERO QOH so that it is forced to start calulating Avg Cost all over again.   1. Go to Inventory List screen, enter the part number and click Search.2. With the selected part highlighted, click on Edit to open the... Read More

If user loses access to web-based repair and/or estimating after reinstall of mgmt software running (or more rarely a quarterly shop management update by Winner's Circle or Supercharged CD), the user should check the configuration as it may have... Read More

This is a common problem that results from retroactively changing the Customer tax status to non-taxable sometime after the initial entry, but not also changing the Vehicle tax status and then creating orders with the vehicle(s). In ordinary... Read More

The attached document contains instructions for the installation and use of the ShopCAT parts catalog.  Read More

Solution On the server in the mdb folder, check series20.inf or series10.inf file under the [Database] section. Set the value "Hostname =" to a blank value. Save the file and restart the management system.  Read More

When your 5.9 shop management program cannot open the WorldPAC parts catalog You may be informed by on-screen dialog box that your account credentials (username/password) are "bad" or unusable. It may be necessary to check a certain setting and... Read More

Symptom: Upon trying to access Training Videos for the first time, the error "Failed to launch help" may appear: Versions affected: Windows Vista & Windows 7 Solution: On the Windows Help & Support window that... Read More

Web Integration Instructions Your Management program now includes the option to integrate to OnDemand5.com or ShopKey5.com if you are already a subscriber. During the Quarterly Update (08-2) you will be prompted to install Microsoft Dot Net... Read More

Installing Customer non-tax reportObjective: adding custom report to software for verification of customers marked non-taxable. Files Required: CustNonTax.rpt User Requirements: Must be able to copy rpt file to appropriate directory (folder) Must... Read More

Items transfer to order screen below the highlighted line. If you need to change the order, cut and paste functions allow you to do this; look to the Edit menu for these options. 1. Using your mouse, drag across the item(s) to highlight them... Read More

1. Customer is running Database Utility while the program is still open. Solution: Close mgmt program before running utility.  2. Database Conversion is run on a database file that is set to 'read-only'.Solution: Turn off the ... Read More

Symptom: Error:  "Access denied to OD5transfer.xml” when transferring from OD5.com to manager.     Solution:  OD5Transfer.xml has been hidden.  Unhide it to fix issue. It is located in the default program... Read More

The shop management software includes Followup Letters & Postcards that shop should take advantage of. This means that the template letters should be adjusted and personalized before sending them out. We encourage shops to create new letters as... Read More

This article is about installing a custom report to add a new entry to the Reports menu that allows users to see which customers currently have outstanding Revisions on file. NOTE: The included instructions (Word or pdf versions) MUST be followed... Read More

Buy 20 widgets for $10 each. You now have 20 of those widgets on the shelf, you spent $200.00 for that inventory (# of units) x (last cost paid), or in this case 10x20=$200. The average cost of each of the widget is $10.00. Logically the total... Read More

Q. I want to go back and watch some of the Training Videos, but I get an error message about Data Movie Path?A. If it's been a while, perhaps the videos are in a different location or no longer on the hard drive? it's common to install the... Read More

Many shops report that they can stay busy when they go back to their customer database and send out Recommendations letters. Typically they date-range back 6 months to a year and prompt customers about repair needs identified within that timeframe.... Read More

Symptoms: When trying to launch Ondemand5.com from Manager using Repair, OEM parts, or M1 button, the following error occurs: "Od5browser.exe - .NET framework initialization error: Unable to find a version of the runtime to run this application"  ... Read More

 Symptom:When attempting to launch any web integrated button within the Manager program, it loads a blank page. The ondemand5.com site is shown in the title bar. There are no year/make/model drop-downs, no tabs. In the lower left corner, the... Read More

Problem: Napa catalog is very slowCause: Log file is too largeSolution: Select the text menu item 'Setup', then select 'Diagnostic Reports'.  When the Diagnostic Reports window opens, remove the check marks from all checked boxes... Read More

If a USB Storage Device Is Not Already Installed on the Computer If a USB storage device is not already installed on the computer, assign the user or the group Deny permissions to the following files: • %SystemRoot%\Inf\Usbstor.pnf • ... Read More

When a user is in an RO or Invoice (not estimate), if he navigates into the NAPA catalog, upon return we record the vehicle description used during that last catalog session.  If the user then changes the vehicle description within our software,... Read More

Change Ownership function is available to users in the 3 tab file maintenance view. This is accessed by using Utilities menu and selecting Customer or Vehicle screen (depending on which information you're using to find the vehicle).   1. Go to... Read More

Update: 8/11/2015 - Avast has targeted our program as malware which can effect both 5.9 Manager/Service Writer and OnDemand5/ShopKey5 desktop. After a recent update, your Avast! Anti-virus may render your Manager 5.9 inoperable. If you see the... Read More

Question: How would you handle/remove a charge account amount for a person that never intends to pay that you want to write off as bad debt?   Answer: To handle this, create a new payment option called Bad Debt (Write Off, etc) and assign it to... Read More

Symptom: Error when printing "The ‘Odometer In' value is required by the system manager. Please enter a value greater than or equal to the ‘Previous Odometer'.”   Solution:   Go to Shop Data, and then Screen View, change ... Read More

Attached is a document (shortcuts.pdf - download link below) that displays all of the keyboard shortcuts per screen in the shop management software. It applies to legacy 5.9.x versions. It is organized by 'Common to Most Screens' followed... Read More

Credentials required User: Password: Technical Support: (800)-648-8991     Medium Thin Client Web based catalog, the WorldPac application must be installed on the workstation prior to configuring vendor. Each... Read More

The Comeback flag is established on the Symptoms screen. It includes a checkbox to establish the linkage between this second RO and the original RO where the problem was believed to be fixed. When the box is checked, a field for entering the ORIGINAL... Read More

These are instructions to add export data functionality to the Print Preview screen; installation of select files will activate the 'envelope' icon. This allows you to “print” this rendered data to a file format on disk, Excel... Read More

The pdffactory program can also be used to email Balance Due Statements to customers. The settings are a bit different so follow these steps: 1) Select Balance Due Statements as your document2) Change the output selector to Report to Printer3) Select... Read More

Use the attached document to export shop mgmt data to Excel spreadsheet file. NEW! We've added a version that covers this procedure when using Excel 2007. NOTE 1: If you're using a ShopKey product, the database options will differ from... Read More

The customer (shop/installer) must be a registered service dealer on the IAP Administration website for the store’s distributor.  Every store (or warehouse) that is setup on IAP has a unique Internet website (URL) address.    If you know... Read More

Installation and configuration of CARQUEST WebLink2 catalog with the updated 5.9 Management Software.   Software Required: Computer software required for Mitchell and ShopKey 5.9 Version of Management software and Weblink 2 are the following: �... Read More

Symptom: Your network configuration is using UNC which is not supported by Management Systems. Product: OnDemand5 Manager/Manager Plus MU, SK5 Service Writer/Management MU.   Solution:  When installing a workstation a drive must be... Read More

If you have to "un-sell" a job,  just highlight all the line items transferred from the Revision, click on 'Edit' then select 'Cut'. Open a blank Revision and click 'Edit' once more, then select 'Paste' to... Read More

Q: Getting ready to do annual inventory; are there reports to use during the actual inventory process? When finished, is there a faster way to update the item QOH (quantity on hand) than using Inventory search screen and opening one record at a time... Read More

Let’s look at fees/taxes applied by Fees button or by Attached Parts method, so as to be automatically applied when you sell tires. Some users report having two constant sales considerations that are associated with tire sales; one is the... Read More

There may be occasions where it becomes necessary to remove a previously assessed Late Fee from a customer's balance. This is accomplished in the (F5) Batch Payment window with a Remove Fee button. Here are the steps:1. Go to Utilities menu,... Read More

Florida Shop Management Users: To comply with the "Florida Department of Agriculture and Consumer Service Division of Consumer Services” all aftermarket shops must configure their software in the following manner. Please Note: Disclaimer text... Read More

To ensure that any changes you make to the column width(s) or display order on the Work-In-Progress or Order screens are saved, make sure that there is at least one name in User List. (If program displays DEFAULT USER in the lower RH corner, your... Read More

There are times where a shop may wish to restrict access to functions that are available within their Shop Management program. Some users may need access to areas of the program that others do not. Program Security is designed to provide a mechanism... Read More

The mgmt software includes a Late Fee function but that doesn't fit this particular need of applying now without the wait for Fee Assessment Day. It is possible to use the Part mechanism to build a simple item to add to these orders whenever... Read More

The following is a list of protected areas and their functions in the shop management software: Read More

Whatever fax software you install (WinFax, etc) creates an entry in the list of available Windows printers. Go to Setup, Reports/Printers and change the selector bullet to Fax Printer to make your selection: Click OK to save your choice and you&... Read More

NOTE: Applies to 5.x shop mgmt systems, not SE 6.x systems.A utility to Set the highlighting color within your software is easily run - the posted programs will set a specific color outline around the active control or dialog box within your... Read More

Go to Reports - Followup tab, double click any report entry (FL) to get to Followup tabs. Change selector and set date range as shown with #4. Click Search.The results are listed; click on Print. Select Print Customer List then click Continue.Select... Read More

Symptom: User mentions that thier WIP (Work In Progress) screen comes up slow on workstations. Versions Affected: Manager/Manager Plus, Shopkey Service Writer/Management (all versions). Solution:   Look at the bottom of the WIP screen.... Read More

Shop Mgmt Software requires internally generated Invoices for the bulk of accounting reporting. NOTE: You can click on Options at bottom of Order screen and un-check Shop Supplies and/or HazMat charges. Then they won’t be added in addition to... Read More

For Windows XP,     1. Click on Start then select Control Panel.   2. Select Date, Time, Language, and Regional Options and/or Regional and Language Options.   3. The Regional Setting tab should be set to... Read More

Here's how to use the part mechanism to handle unusual tax or fee items; Areas highlight below are Category and Account.  These can be set so sales of this fee or tax can be tracked in reports. Clicking on the Tax button in the bottom left will... Read More

Q. Sometimes I notice that report numbers don't match between different reports. Why is this? A. Typically, the reports include/exclude some factor (taxes, commissions, sublets, etc) that account for these differences. A review of the... Read More

NOTE: Click on UserList and be sure there is at least one name that these changes can belong to; if Default User is displayed in the lower RH corner, click on Add in UserList to create a new entry. If Default User is selected, the changes will not... Read More

Problem: In the labor item edit window, clicking the down arrow to select a technician crashes Manager without any error.  Versions affected: 5.9.x, 6.4.x Solution: Issue is caused by Comcast Constant Guard software by Xfinity. The program... Read More

See how expert shops apply their cleverness to get more out of the Schedule module every day!   UPDATED Nov. 2012 Read More

Problem: Customer wants to search Management database by first name. Versions Affected: Manager/Manager Plus, Shopkey Service Writer/Management (all versions). Solution: The Management program doesn’t have a box for first name, only last... Read More

The share on the host is set to 'read-only'. To check the share on Windows XP, right-click the host share, click "Sharing and Security". Then make sure "Allow network users to change my files" is checked. Read More

Direct link to download the Teach yourself tutorial workbook: http://www.mitchell1support.com/docs/mgrteach56a.pdfDirect link to download the 'Putting Manager to Work' workbook: http://www.mitchell1support.com/docs/mgrwork56a.pdf Read More

Run the registry patch to correct the lost connection from Shop Mgmt to Estimator, click on the file to install, no need to re-install or re-register.   For OnDemand5 Manager\ManagerPlus: http://www.m1faqs.com/fix/OD5%20re-link.exe ... Read More

Try this for Windows 7.0 64 bit with Manager/ManagerPlus 5.9: http://download.cnet.com/WizMouse/3000- ... 07935.htmlUSER COMMENTS: "This software fixes every screen non-scrolling issue I could create in 5.9 or SE and test IF... once downloaded you... Read More

The inventory record that was last sold is considered the master record.When we merge two parts with the same part number, the values for the following fields are accumulated into the values in the ‘Master’ record: Total Cost, On Hand, On... Read More

Symptom: When trying to run Database Utility for the Manager program, you receive a "Invalid Database Name” error. Versions affected: Manager/Manager Plus, Shopkey Service Writer/Management (all versions) Solution: The SMCORE32.MDB... Read More

Symptom: When user clicks on the Check Profit button from the Order screen or press F12 key, nothing happens. Secondly, during the installation of the Management software they may receive an error saying, "Graph32.ocx failed to self-register or... Read More

Need to remove some "wrong" words from your custom dictionary so that they are considered misspelled again? Here's how:1. Close down your shop management software first.2. Locate the custom.vtd file in the mdb folder where your shop management... Read More

The "Sales Receipts Summary Report" summarizes the totals of two different reports, the "Cash Receipts Report" and the "Posted Orders Report." The totals of the top section (Receipts Summary) should match the totals on the "Cash Receipts... Read More

DIFFERENT PDF WRITERS FOR USE WITH MANAGER PROGRAMS. Versions Affected: Manager/Manager Plus, Shopkey Service Writer/Management (all versions).   NOTE:Tech Support cannot assist with questions regarding configuring or installing these third-party... Read More

Problem: When using a wheel mouse in OnDemand5 Manager the scroll wheel does not work. Version:   On-Demand 5 Manager/Manager Plus SU/MU SK5 Service Writer/Management SU/MU. Solution:   Update 2012: This software no longer works for most customers... Read More

If you have set grid colors and they now appear all black, click on the UserList button on the main toolbar. When the UserList dialog opens, click on the 'Default' button, then click on OK.Click on the WIP button to return to the main... Read More

Problem: The customer is getting the following message when doing a price check in Manager Plus using Nexpart or WiseConnect "Replacement Part Selection" window.     Solution:   Open Manager/Manager Plus     Select Setup    Select Vendor... Read More

To remove a license plate from a vehicle record, follow these steps:1. Access the vehicle record on the Vehicle screen.2. With cursor in the License field, use the Delete or Backspace key to remove the plate characters.3. Click on Exit.4. When... Read More

No ODBC Data Source / 3031 Error   Cause:  This error is caused by severe database corruption (e.g. loss of power, multiple power failures, viruses, wireless network, etc.)   Symptoms include slow performance and receiving errors running normal... Read More

So you’d like to say thanks to a current customer for sending you a new customer with some token of appreciation; how and where do you register this referral activity between these customers? You can do this without generating an order; just... Read More

To add a new technician to your shop management program, follow these steps.1. Go to the Setup menu, select Technician Setup.2. Click on Add to open the technician setup window.3. Enter the technician's information. Click OK to save.NOTE: Be... Read More

The attached document includes text for the standard set of Symptoms that are included in the mgmt software installation. It is prepared in a table format so that users can copy & paste text to add these entries in a short amount of time.... Read More

If you browse the customer’s computer you should find the following directory:  C:\Program Files\Common Files\Installshield\Professional\Runtime\.  If you see 2 different numbered directories within this... Read More

Create a "part" to quickly apply an NSF fee item for your trouble. Point the account revenue to NSF and track it accurately. If you want to have an easy repeatable NSF charge mechanism, create a "part" to handle this. Create a part with a simple P... Read More

If your 5.x shop management program was installed without the training videos developed specifically for the product, you may add them after the fact with your shop management installation CD. Follow these steps:1. Place the shop management... Read More

Question: When we start up our shop mgmt software, there is a long delay with a Windows hourglass, then a warning message displays that says "Catalog could not be started". Can we change a setting or something to prevent this? We used to have ShopCAT... Read More

When I pay/post an invoice, one of the payment types is “Charge”. I have updated all my payment types in Standard Tables/ Income-Cash Accounts/Cash Accounts and “Charge” is NOT listed. How can I delete Charge as one of the... Read More

June 2008 UPDATE: Version 5.9.5.14 or newer handle this configuration under Setup, Special Maintenance as Toggle Catalog Availability. NOTE: You must be on the front (aka "splash") product screen to access the Special Maintenance functions.Another... Read More

NOTE: To restore vehicle history to be completely accurate, we recommend un-posting previous invoices, correcting mileage readings, beginning with the invoice where the mistake occured and working forward. Repost the invoices as they are... Read More

Symptom: Customer gets the error shown below when clicking the Repair/OEM Parts&Labor/TSB buttons within the Management program, while using the Web source.     Programs affected: Manager/ManagerPlus, Shopkey ServiceWriter/Management (all... Read More

If you get this error message when attempting to access SHOPCAT from Manager with a 2006 or newer vehicle, but everything works in SHOPCAT run stand-alone, replace the cas.dat file which is found on the Winners Circle of Support or Supercharge... Read More

Symptom:   AVG Anti-Virus (or similar antivirus) marking OD5Browser.exe as a Virus/Malware, then promptly Quarantining or out right deleting the OD5Browser.exe.  This usually manifests in receiving OD5Browser errors when accessing the Ondemand5... Read More

Not every customer solicited through CRM will present the shop with the coupon(s) sent, but the mailing did it’s job. People may call or drop by asking about their 112,500 mi. service. That doesn’t happen all by itself! If you want to... Read More

Symptom: Your network configuration is using UNC which is not supported by Management Systems. Product: OnDemand5 Manager/Manager Plus MU, SK5 Service Writer/Management MU. Solution: When installing a workstation a drive must be mapped to the host... Read More

Symptom: "Print Error 515”, crashes Management program when trying to print.   Affected Products: Manager/Manager Plus, Shopkey Service Writer/Management (all versions).   Solution:     When you receive a "515 error” that looks similar to... Read More

  Symptom: Customer gets an error clicking either the Repair or Estimator buttons within the Manager program, while using the web source. Microsoft .NET Framework 2.0 corruption is usually the cause.     Versions Affected: Manager/ManagerPlus,... Read More

Symptom: An Internet operation failed. Code 12007. Please try again or contact your parts warehouse. Versions: IAP Solution: The error has nothing to do with the warehouse. IAP is being blocked by a Firewall. In most cases this is caused by... Read More

Symptoms: Customer reports after a period of inactivity on the Host PC, the workstations seem to lose connectivity. The ‘incorrect software version’ error for OD5 or SK5 desktop might occur, or the Manager program may give a ‘5356... Read More

Symptom: WIP screen goes blank on computer after 10 minutes of inactivity. The only way to get the WIP screen back is to close Management application and restart. Versions Affected: Manager/Manager Plus, Shopkey Service Writer/Management (all... Read More

The attached file (Nov 2008) includes indexed samples of all reports and documents generated within one of our shop management software programs. Please note that the Inventory reports are only available with program versions that include inventory ... Read More

Symptom: 9000 or 9006 Error Codes. Versions: IAP Solution: Usually 9000 communication errors are misspellings in the vendor, store id, username or password. Read More

Symptom: Recommendations on the 'vehicle' screen won't save when adding a 'note' that has a space at the beginning of the sentence. Versions Affected: Manager/Manager Plus, Shopkey Service Writer/Management (all... Read More

Problem: How to determine which Inventory record will be the Master when using the Merge Inventory option. Versions: OnDemand ManagerPlus SU/MU, SK5 Managerment v5.8.x Solution: The "Last Sold" record and the Stk No fields must be considered when... Read More

Symptom: When clicking the OEM parts & labor button in the Manager program, using the web source, the transfer link is not visible, therefore can’t transfer back parts and labor information to the program.   Programs affected: Manager... Read More

Symptom: Customer tries to set a date range while selecting any report that provides this and then tries printing the report, it locks up the program. Upon re-opening the date keep reverting back to an older previous range.   Versions Affected:... Read More

VEHICLE INFORMATION NOT PASSING THROUGH FROM MANAGER TO ONDEMAND5.COM Problem: When clicking OEM Parts & Labor or Repair button on Order screen, OnDemand5.com opens to display a white screen with the Exit button, but no other information... Read More

Problem: Customer is running Windows 2003 server with 4 XP workstations. All workstations are logged in as administrator but every time you launch the Manager Program, their system clock would roll back to 8 hours behind.   Solution:   The only... Read More

    In order to verify your Shop Management software is current: Go to the File Menu, then Help. Go down to About Manager/ManagerPlus Verify the date shown. If it is still the 15th, the update has NOT been run. Locate the update disk that was... Read More

Symptom: Customer has an expired Management program and they are trying to run their quarterly update; the program is then asking to insert a floppy diskette. Versions Affected: Manager/Manager Plus, Shopkey Service Writer/Management (all... Read More