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Your network configuration is using UNC which is not supported by Management Systems.

Symptom:

Your network configuration is using UNC which is not supported by Management Systems.

Product:


OnDemand5 Manager/Manager Plus MU, SK5 Service Writer/Management MU.
 

Solution: 

When installing a workstation a drive must be mapped to the host share. Browse for the setup through the mapped drive. Installing by browsing through network neighborhood will not work.

If you receive this message when navigating through the mapped drive, it is most likely due to Windows User Account Control (UAC). UAC must be disabled on Windows Vista & 7 for installation to complete. 


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Comments (2) Comments
Comment by Eytan Lubicz on Tue, Mar 19th, 2013 at 11:51 PM
this error persists even after mapping the drive and turning UAC OFF .Win 8
Comment by Mitchell1 Technical Support on Thu, Sep 26th, 2013 at 2:15 PM
The UNC error received in Windows 8 is in fact caused by the User Account Control feature. With Windows 8, the only true way to disable User Account Control and be given full administrative rights in the Operating System requires modifing the registry. Durning our developement stages with Windows 8 testing and Manager 5.9, we found when disabling the UAC feature other functions in the Windows 8 environment break or fail to operate properly. Due to our findings, we do not support running our Manager 5.9 software in a Windows 8 environment.
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