Home » Categories » 02. Shop Management 5.9 Legacy

Launching any web integrated button within manager loads a blank page

 Symptom:When attempting to launch any web integrated button within the Manager program, it loads a blank page. The ondemand5.com site is shown in the title bar. There are no year/make/model drop-downs, no tabs. In the lower left corner, the version 1.1.0.1 appears and in the lower right, the ‘Return to Work Order’ button is visible.

Versions Affected: Manager/ManagerPlus, Shopkey Service Writer/Management (all versions).

Solution:

Sol. 1: 

 The 1.1.0.1 version of the od5browser.exe suppresses all messages. Usually there is a simple pending security prompt from Internet Explorer.

 

Right-click in the 

blank white screen of the od5browser and select Properties. Copy and paste the entire URL from that window into Internet Explorer.

 

 

 

Make sure to select the option that will not display the dialog box again.

 


Sol. 2: Make sure the security certificate is valid if working with an older XP or Windows 2000 machine. http://www.mitchell1.com/knowledgebase/article.php?id=507

Sol. 3:

In this case, the customer was using the Internet Explorer "Content Advisor” and with this feature enabled, OnDemand5.com would not load. OnDemand5.com was added to the site list to ‘always allow’ and then the site would load, but still not through Manager.

Since Manager uses the od5browser.exe for web integration, the executable was added to the Content Advisor site list and set to ‘always allow’ and then OnDemand5.com loaded through Manager successfully.
 
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
Related Articles RSS Feed
Inventory Merge - Which Part Is Master
Viewed 1031 times since Wed, Jun 11, 2008
Work in Progress Screen Comes Up Slow On Workstations.html
Viewed 1214 times since Thu, Jul 26, 2012
Creating Storage Fees
Viewed 1343 times since Wed, Aug 13, 2008
Shop Management: How to perform a refund
Viewed 4183 times since Tue, Dec 12, 2017
Calculating Markup % / Margin &
Viewed 5773 times since Wed, May 23, 2012
Creating a Prior Balance For Customer
Viewed 1191 times since Wed, Aug 13, 2008
Your network configuration is using UNC which is not supported by Management Systems
Viewed 791 times since Thu, Jul 26, 2012