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Reinstall of OD5 or SK5 only Gives Option to Remove Program

Symptom:

When trying to re-install OD5/SK5 it keeps presenting a window that only allows the option "Remove" to be selected.

Versions Affected:

OnDemand 5, Shopkey 5 (all versions).

Solution:

Mitchell1 Program

Delete this folder - "{5F7DFDA-27B3-4E06-BCDE-B371424C0032}"

Located at: X:\Program Files\InstallShield Installation Information

Shopkey Program

Delete this folder - "{5F7DEDEA-27B3-4EO6-BCDE-B371424C0032}"

Located at: X:\Program Files\InstallShield Installation Information



Note: The folder "InstallShield Installation Information" is "hidden" by default. You must have your computer configured to "Show Hidden Files and Folders".

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