Home » Categories » 02. Shop Management 5.9 Legacy

Vehicle information not passing through from Manager to OnDemand5

VEHICLE INFORMATION NOT PASSING THROUGH FROM MANAGER TO ONDEMAND5.COM

Problem:

When clicking OEM Parts & Labor or Repair button on Order screen, OnDemand5.com opens to display a white screen with the Exit button, but no other information displayed.

Programs affected: Manager/ManagerPlus, ShopKey Management, and ShopKey Service Writer all current versions.

Solution:

On the vehicle tab while in an RO, check to make sure that all drop-downs are ‘selected', not manually input. This is the most common reason that vehicle information will not pass through to the repair application. In the Sub-Model field, there was a manual entry labeled 11"BRAKE. The customer stated that they use this field in many instances for notes and it usually works without issue. Had him bring up a previous customer record and verified this. Instructed customer to remove this entry in the Sub-Model field and the vehicle information passed. Next, I tried just removing the quote symbol before BRAKE leaving only 11BRAKE, and it worked as well.

0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
Related Articles RSS Feed
Change the Order of Line Items on Order Screen
Viewed 4022 times since Fri, Jan 2, 2009
No ODBC Data Source / 3031 Error
Viewed 1014 times since Tue, Oct 29, 2013
Use Part To Handle Fee Or Tax
Viewed 1230 times since Fri, Oct 30, 2009
How To Create/Restore Active Field Highlighting in Mgmt
Viewed 1361 times since Tue, Jan 3, 2012
Running Quarterly Update on Expired Mgmt Program
Viewed 533 times since Thu, Jul 26, 2012
How Do I Add/Edit Payment Types?
Viewed 4775 times since Wed, Jun 25, 2008
Verifying the Manager Update Has Been Run
Viewed 569 times since Mon, Jan 6, 2014