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WIP Screen Goes Blank After 10 mins of Inactivity.html


WIP screen goes blank on computer after 10 minutes of inactivity. The only way to get the WIP screen back is to close Management application and restart.

Versions Affected:

Manager/Manager Plus, Shopkey Service Writer/Management (all versions).



  1. Check to make sure other computers on the network don't have the same computer name - if so, make them unique.
  2. In Device Manager, find the network adapter(s) (NIC), right-click on the correct card and choose properties.
  3. Select the tab that says Power Management.
  4. Un-check the box that says, Allow the computer to turn off this device to save power, then reboot the computer.
  5. The problem should now be resolved.

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