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WIP Screen Goes Blank After 10 mins of Inactivity.html

Symptom:

WIP screen goes blank on computer after 10 minutes of inactivity. The only way to get the WIP screen back is to close Management application and restart.

Versions Affected:

Manager/Manager Plus, Shopkey Service Writer/Management (all versions).

Solution:

 

  1. Check to make sure other computers on the network don't have the same computer name - if so, make them unique.
  2. In Device Manager, find the network adapter(s) (NIC), right-click on the correct card and choose properties.
  3. Select the tab that says Power Management.
  4. Un-check the box that says, Allow the computer to turn off this device to save power, then reboot the computer.
  5. The problem should now be resolved.


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